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fluttersbye
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Posts: 5
Registered: ‎12-01-2017
Location: US
Views: 292
Message 1 of 6

HELP!! Phone won't charge after new update!

I came out this morning and my Moto Z didn't charge AT ALL after being plugged in overnight, which is what I normally do to recharge.  Yesterday I downloaded the new 8.0 update.  Whate do I do now, I only have 18% left on my phone?

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,098
Registered: ‎02-02-2016
Location: US
Views: 287
Message 2 of 6

Re: HELP!! Phone won't charge after new update!

Try flipping the plug on the phone around. I have this issue happen to me once before.

If I plugged it in one way it won't charge. The other way worked fine and turbo charged. Hopefully it will help for now.

fluttersbye
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Posts: 5
Registered: ‎12-01-2017
Location: US
Views: 272
Message 3 of 6

Re: HELP!! Phone won't charge after new update!

Well, Thanks anyway, I tried that but it didn't work.  Any other suggestions?

Senior MotoAgent
Senior MotoAgent
Posts: 5,034
Registered: ‎03-05-2018
Location: US
Views: 196
Message 4 of 6

Re: HELP!! Phone won't charge after new update!

Hi fluttersbye,

 

Thanks for reporting. I'd like to confirm, do you have an extra phone to test the charger, also, test your phone using a different charger? I was thinking if the issue here is with the charger or with your phone. I would also suggest testing it with safe mode to make sure there's no third-party app to get involved with this. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears
4. Phone will reboot and Safe Mode will appear in bottom left corner
5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.
6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Let me know, thanks.

 

Best regards,
Rich
Motorola Support

fluttersbye
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Posts: 5
Registered: ‎12-01-2017
Location: US
Views: 185
Message 5 of 6

Re: HELP!! Phone won't charge after new update!

Thanks so much, but it was my charger. After I got a new one it took care of the problem. Thanks though now I know how to do things in "Safe Mode"; appreciate it.
Senior MotoAgent
Senior MotoAgent
Posts: 5,034
Registered: ‎03-05-2018
Location: US
Views: 170
Message 6 of 6

Re: HELP!! Phone won't charge after new update!

Hi fluttersbye,

 

Thanks for the update. I'm glad that we're able to sort this out. Let me know if you need further assistance.

 

Best regards,
Rich
Motorola Support

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