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MommaPoopadoo
What's DOS?
Posts: 1
Registered: ‎08-25-2019
Location: US
Views: 264
Message 41 of 47

Re: Hasselblad True Zoom Camera Error

Do you have a list of apps that could be causing this issue?  I didn’t have any problems when I first got the camera but haven’t used it in a while.  Now I’m having the issue and can use the phone in safe mode, but  I’ve probably installed and updated every single app on my phone since using it the first time so I have no idea what could be causing it.  I really don’t want to reset my phone and test the apps one by one if I don’t have to.  

 

Thanks!

eichmat
Fanfold Paper
Posts: 10
Registered: ‎04-07-2018
Location: US
Views: 272
Message 42 of 47

Betreff: Hasselblad True Zoom Camera Error


@TobiasKrais wrote:

good news: Moto seems to be interested in the case. I opened an issue one week ago and Moto developers wanted bug report data and screenshots (failure video). Also a support team member contacted me through private message. Hopefully we can help.

 


I haven't had a chance to post, but a few weeks ago a Moto rep called me and arranged for a new camera to be sent to me.  That had the same problem wiht my phone (my wife gave up on her Moto Z), so the rep had another Moto Z2 sent to me--that worked perfectly with my camera, the one Moto sent to test.

 

Clearly something happened to my phone either at the OS level or physically at some point (which was unrealistic given how it stoped working on my wife's Moto Z at the same time--shortly after the Fall 2018 security patches).

 

Just got back from a week long cruise and the camera worked well the entire time (thought seemed a bit more sluggish than I remember, but otherwise great).

 

Thanks Becky!  Awesome persistance in trying to reach me (I know, I didn't answer very often but you seemed to call everytime I was on a work call!).

 

 

TobiasKrais
Fanfold Paper
Posts: 8
Registered: ‎05-30-2019
Location: DE
Views: 250
Message 43 of 47

Betreff: Hasselblad True Zoom Camera Error

I have a new "problem". Just before I was ready to sent in my phone, I deleted all data manually from my phone and restarted it WITH THE MOD CLIPPED on the phone. After doing that, the failure was gone! I did several factory resets before and it had no effect. Now I cannot sent my device to Motorola. Sorry. I cannot help anymore.

RobertLauriston
Paper Tape
Posts: 3
Registered: ‎11-02-2019
Location: US
Views: 110
Message 44 of 47

Re: Hasselblad True Zoom Camera Error

I rebooted to Safe Mode and the camera worked. The conflicting application turned out to be Nova Launcher. Camera works fine with Launcher3. I reported the issue to the Nova Launcher developer.

 

Moto Z Force Droid, Android 8.0.0

 

No OS update in a year. So lame.

RobertLauriston
Paper Tape
Posts: 3
Registered: ‎11-02-2019
Location: US
Views: 86
Message 45 of 47

Re: Hasselblad True Zoom Camera Error

Worked the other day but not today. In Safe Mode, the zoom pops out, and the Camera app shows the Hasselblad splash screen, but the screen is dark, no image from the camera. Then either the camera shuts down by itself or the Camera app crashes.

RobertLauriston
Paper Tape
Posts: 3
Registered: ‎11-02-2019
Location: US
Views: 69
Message 46 of 47

Re: Hasselblad True Zoom Camera Error

Verizon's incompetent tech support told me that to use the Mod I'd have to buy a new phone.

 

I've got Total Mobile Protection so I opened a claim with Asurion. They had me call a different tech support number and the friendly and highly competent tech had me do a factory reset. Mod now works with all the same software I had before, so Nova Launcher was not the problem.

Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 6,832
Registered: ‎03-05-2018
Location: US
Views: 40
Message 47 of 47

Re: Hasselblad True Zoom Camera Error

Hi RobertLauriston,

 

Thanks for posting here. Glad it works back to normal after doing factory data reset. Thanks for sharing. Let us know if you need further help.

 

Best regards,
Rich
Motorola-Lenovo Support



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