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3 Posts

01-15-2018

IN

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-15, 17:17 PM

Extremely unusable Moto Z. Costed a ton and still no support from Lenovo. Time to ditch Moto and Lenovo, for their irresponsible QA work with 7.1.1 and also no fix yet. My phone needs charging every 30 mins and also factory reset (hard, soft) both didn't help. This is definitely a problem after the 7.1.1. So painful that your primary phone is unusable and completely helpless.

 

Lenovo is going to loose a lot of customers because of not working on a fix for this and helping their customers.

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150 Posts

11-14-2016

US

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-16, 19:36 PM

wrote:

Extremely unusable Moto Z. Costed a ton and still no support from Lenovo. Time to ditch Moto and Lenovo, for their irresponsible QA work with 7.1.1 and also no fix yet. My phone needs charging every 30 mins and also factory reset (hard, soft) both didn't help. This is definitely a problem after the 7.1.1. So painful that your primary phone is unusable and completely helpless.

 

Lenovo is going to loose a lot of customers because of not working on a fix for this and helping their customers.


What's QA?

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5 Posts

11-29-2017

DE

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-16, 19:41 PM
Quality assurance.
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1 Posts

01-23-2018

US

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Battery drops from 80% to 5%

2018-01-23, 0:39 AM

I have a Moto Z droid that is 11 months old. I fully charged my phone and it was at about 80% when i opened chrome and googled something. My phone just froze so i waited a minute and pressed the power button for a while to restart the phone. When it came on the battery was at 5%. See attached photo that shows the rapid battery drain. 

This also happened a couple of days back.. was using the phone with around 70% charge and suddenly my phone just turned off and wouldn't come on as the battery was at 0%.

Anybody facing this issue ? Any suggestions on how to resolve this or is my battery fried. Thanks for your help.

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150 Posts

11-14-2016

US

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Re: Battery drops from 80% to 5%

2018-01-23, 4:01 AM

wrote:

I have a Moto Z droid that is 11 months old. I fully charged my phone and it was at about 80% when i opened chrome and googled something. My phone just froze so i waited a minute and pressed the power button for a while to restart the phone. When it came on the battery was at 5%. See attached photo that shows the rapid battery drain. 

This also happened a couple of days back.. was using the phone with around 70% charge and suddenly my phone just turned off and wouldn't come on as the battery was at 0%.

Anybody facing this issue ? Any suggestions on how to resolve this or is my battery fried. Thanks for your help.


A fellow sweatcoin user. Have you noitced that app draining your battery a lot since it needs location services? Also I had something similar to that happen a few weeks ago. Only difference in my case was that I accidentally triggered the power button reset method. Went from 50% straight down to 4. Hasn't happened since and when I tried that method again it did not drain. Seems all the Z Droid's seem to be having some type of battery issue besides just the battery being bad in the first place. I would say to wait for Oreo and see if that helps your issues. 

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2438 Posts

12-19-2016

PH

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Re: Battery drops from 80% to 5%

2018-01-23, 19:45 PM

Hi Xtina81 

 

It must have been inconvenient for you. Please try calibrating the battery and see if it helps. 

 

To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours.

 

Would you also update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled under Settings. Need help updating your profile? Click on this link.

 

Regards,
Ella
Motorola Support

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3 Posts

01-24-2018

PH

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-24, 16:55 PM

Same issue after getting the 7.1.1 update. Battery drains so fast like a ticking clock after unplugging from the charger, it then shuts down when its below 50% charge. It so frustrating. I had to charge the phone more than 4x in a day. I hope you can look into it. I've provided my details in my profile. 

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135 Posts

02-01-2017

US

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-31, 3:37 AM

Have any of you seen this discussion?? If not, I would suggest you spend a moment or 2 doing a little reading there.

Have a feeling you may get your answers.

 

https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/Moto_Z/thread-id/2713/page/54

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3 Posts

01-24-2018

PH

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-31, 6:13 AM

Thanks for that link, though the suggestions I read are just workarounds by carrying something heavier than the phone itself all the time just to keep it from shutting down which defeats the purpose of purchasing this thin phone in the first place. I'm just out of warranty and negotiating with the provider will be a total waste of time. I can't blame anything other than the last update which until now, no one from Lenovo is admitting it's the firmware's fault, and no solution to be found. I've been searching everywhere for an earlier version of the firmware for Moto Z but can't find any. Should you need anything to back your case up against them, I'm willing to provide you the details that I can. 

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135 Posts

02-01-2017

US

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Re: MOTO Z EXTREME BATTERY DRAIN

2018-01-31, 12:42 PM

wrote:

Thanks for that link, though the suggestions I read are just workarounds by carrying something heavier than the phone itself all the time just to keep it from shutting down which defeats the purpose of purchasing this thin phone in the first place. I'm just out of warranty and negotiating with the provider will be a total waste of time. I can't blame anything other than the last update which until now, no one from Lenovo is admitting it's the firmware's fault, and no solution to be found. I've been searching everywhere for an earlier version of the firmware for Moto Z but can't find any. Should you need anything to back your case up against them, I'm willing to provide you the details that I can. 


You did not read back far enough. You need not read through 50 + pages, but just pay attention to some of my comments and a few others. We believe we have found a solution.

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