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1 Posts

09-15-2018

United States of America

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Re: Major Battery Drain After Oreo Update

2018-09-15, 18:51 PM

Is there a solution to this issue?  My phone is out of warranty as of last month.  Still owe iver $300 on it.  Really Motorola really. 

 

Take responsibility and admit your updates killed our battery life and made the shut down and or reboot erratically.

 

**removed**????

 

Considering a class action law suit.  My wife knows many lawyers.

 

Edited: due to site rules violation -preferred language - Rich

 

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7 Posts

01-11-2017

United States of America

15 Signins

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Re: Major Battery Drain After Oreo Update

2018-09-17, 0:09 AM

Hello,

 

I have the same problem. My Moto Z developed a condition abruptly (around the time I updated to Oreo)  that causes the battery to drain quickly and erraticaly.  It loses about a percent a minute.  Taking about 10 photos will drian a full charge and cause a shutdown. I have to keep it near a plug all day.

I have done the FDR specificed in this thread, with no improvement.

 

What is the next option? Thanks.

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13 Posts

01-24-2018

United States of America

21 Signins

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  • Message 113 of 187

Re: Major Battery Drain After Oreo Update

2018-09-17, 19:38 PM

Battery dropped to 49% in ~2 hrs

Was sitting idle on my desk and not in use

Factory reset with no apps

What is the proper solution, because the one you provide as a "solution" was a factory reset but no one has confirmed that worked, including me

 

What is the solution?

 

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8 Posts

08-11-2018

United States of America

16 Signins

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Re: Major Battery Drain After Oreo Update

2018-09-17, 21:47 PM
Send it back, that's what I did. Replacement worked fine
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31 Posts

09-15-2017

United States of America

79 Signins

335 Page Views

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  • Message 115 of 187

Re: Major Battery Drain After Oreo Update

2018-09-18, 21:53 PM

I did the reset with no new apps and it seams to be working fine. I have downloaded a few apps from the play store, one app Google messages seamed to cause the battery drain after reset. So I've disabled it and using the Verizon messaging app.

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1 Posts

09-23-2018

United States of America

2 Signins

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  • Message 116 of 187

Moto zforce and moto z droid battery

2018-09-23, 13:41 PM

Can you swap the moto z force battery into the moto z droid ? Wifes phone battery life has been declining over the last month and now it will barely charge. Getting a new charging port and wanted to replace the battery and was hoping I could put the bigger one in .

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28 Posts

03-17-2017

Taiwan,China

66 Signins

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  • Location: Taiwan,China
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  • Message 117 of 187

Re: Major Battery Drain After Oreo Update

2018-09-23, 21:04 PM

In China, they are currently working on the grayscale update of the second version of moto z 8.0 to solve the problems of battery heating, power generation, etc. in this discussion string... people who have updated, really solve these problems, why The overseas version is still not facing it?

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7 Posts

01-11-2017

United States of America

15 Signins

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Re: Major Battery Drain After Oreo Update

2018-09-23, 23:43 PM

i got the phone replaced under warranty. thx

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13079 Posts

03-05-2018

United States of America

1254 Signins

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Re: Major Battery Drain After Oreo Update

2018-09-27, 17:41 PM

Hi Everyone,

 

I understand that we would all like to get this resolve. We highly recommend doing a Factory Data Reset without restoring or installing any third-party apps. After that, do a Battery Calibration. Press and hold the power button for at least 7 seconds until it forces a reboot > Plug into the charger > Charge to 100% > Leave on the charger for at least an additional hour after charging the phone.

 

After performing all those steps. Please observe the phone the whole day without installing any third-party apps, until we notice any improvement. It's better to set up as new. 

 

Note: If you have important files please make sure to back them up before doing the reset to make sure you won't lose any files. 

 

After doing all the steps correctly and the issue persists, it's better to have your phones checked by our technicians so they can repair it. Let me know if you need a help on how to send the phone for repair. 

 

Thank you.

 

Best regards,
Rich
Motorola Support



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4 Posts

09-27-2018

India

10 Signins

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  • Message 120 of 187

Re: Major Battery Drain After Oreo Update

2018-09-28, 2:50 AM
Have you got any solution? Even am facing the same pblm after Oreo update. With in a night lost 30 percentage of battery..
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