08-21-2018 07:13 AM
Thanks for confirming. I would recommend not to install any third-party apps so we can better monitor the battery. Also, please make sure that the brightness is low. If the issue persists after doing the reset then it would be better to have the phone checked by our technicians for possible repair. You can check the warranty repair options on this link.
08-22-2018 06:51 AM
08-22-2018 07:57 AM
I'm located in Russia and have run out of warranty for couple of weeks when I turned to Motorola support with battery drain. They sent me all these instructions with FDR, etc. It didn't work. They advised me to bring phone to Moto repair center and the case should be considered as in-warranty (good act!). It's 2 weeks that I'm waiting for an update from their side and 10 days of using Apple.
08-26-2018 01:38 AM
agent I think the update is the one that has the problem, in the application cpu-z is only recognizing the battery of the motor z force, like a battery of 2600mAh where is a battery of 3500, we can see that the readings are not right, I this problem is happening. I have followed all your steps without any solution, do not you think it is better to develop a software patch and solve the problem? or are not interested in updating the firmware or correcting the firmware of a 2 year old phone, it is a very capable phone yet but your support makes it very bad, please the only thing that is asked is a correction via software update, otherwise they will lose enough clients including me and I think that as a company this does not suit you, I opted here for everyone, even if you want to take legal action against this company but I believe that as clients we deserve respect and at least right to an update that makes this phone functional again, OREO is the problem here and WE ASK FOR AN UPDATE WITH BREAKER ERROR CORRECTION! OR WE WILL COMPLAIN LEGALLY, THANK YOU!
08-27-2018 02:36 PM
I understand that we'd like all to get this issue fixed. Doing the factory data reset without restoring any apps will help most software issues. We can't say nor blame that this is caused by the update/upgrade. If doing all the troubleshooting steps above mentioned and the issue persists then it could more likely an issue with the hardware which needs to be repaired. We recommend sending the phone to our technicians to help us check any hardware failure and for possible repair. Have you updated your profile with the IMEI and other information? Instruction is given in my previous post. Let me know. I'd like to help. Thanks.
08-27-2018 02:50 PM
agent but it is difficult for them to make a parce to try to correct those errors and not try to make us pay to fix our hardware, I will give you my statistics verify if they are correct consumption, with the screen turned off has consumed 40% of the battery 1258mAh in 22hrs Stand By, of those 22 only 17 has entered deep sleep and the screen turned on has only given me 2:30 at this moment that I am writing you are missing 24% charge
08-27-2018 03:04 PM
I did exactly what you said - updated the profile, etc - almost two weeks ago. I've had no word from anyone about checking my battery, and frankly could not wait more than three days or so before reloading the apps. Without the apps, my phone is just a skinny brick of no use to me. I'm very disappointed in Motorola for rolling out something that obviously had not been tested very well, and in the (lack of) support for this problem which is obviously so very wide spread. This is my third Motorola phone, and I've had problems before but never one that couldn't be fixed and wouldn't even be acknowledged by the company.
I don't like Samsung products but unless there's a fix or system update by October, my next phone will be a Samsung, and I'll tell eveyrone why. This is horrible product support and worse customer service.
08-28-2018 02:15 PM
My phone, A Moto Z Max was doing fine with the apps I have on it prior to the update. Second, I work for GE and we come up with our own software that we use from time to time. A few things I learned. One, the customer should not have to do anything to fix a company's problem. I should not have delete apps then try to do a restore, or something. On a problem that I did not create, period. And end up spending hours trying to tweak it in, put my music on it ect, ect...
Two, always design a way to reverse firmwares in case issues should arise and admit mistakes were made. My Messenger plus took a nose dive on the speed at which it operates as well. My battery went from 70 percent to 4 percent right before my eyes. And my phone likes to restart from time to time. Which is a great feature for when Im on the phone with my son's specialist or trying to communicate with my wife as she drives for a living.
With the reviews these Moto phones have been getting. The mere fact that when its brand new and most of the time when you send it in, you get a factory refurbish sent back to you. And the high price of the MODs, I think me, the wife and my sons will look elseware for a phone. I did purchase the Hassenblad camera, got some nice pics on the summit of Saint Helens too. Just before the phone died and I had to pull myself out of where I fell through a snow covered crack in the ice and walk for 3 hours before making it back to the car before so I could let my wife know I was ok.