08-01-2018 11:34 AM
At 13:22 (CDT) today my phone went from ~80% to powered off, when the phone rang (phone was actually sitting with no activity) until the ring started. At least I think it was a ring, since the phone powered off I'm not sure.
08-01-2018 02:52 PM
08-02-2018 05:10 AM
More troubleshooting notes.
1. Safe Mode does not resolve the problem, went from 100% to shut down after viewing two browser pages. After restart it reported < 10% battery
2. Incipio Battery pack does not matter, with it attached or removed the issue still occurs.
3. WiFi or VZW Wireless only does not matter, I can use either one and see the issue.
4. Airplane mode does not help. I went from 90% to shutdown just by opening the Camera App. After restart it reported < 10% battery.
To me, this is indicitive of either a bad battery, or the changes in the Oreo code are misreading the battery. Since there are a large number of users all complaining about variations of this issue, and it only starting happening after the Oreo upgrade, I suspect the upgrade. This is especially true since having an external battery pack does not help.
Is it possible to revert to Nuegat, since that is the last known good code? Is it possible to get a copy of the test results that Lenovo ran prior to accepting Oreo as valid code?
08-03-2018 07:46 AM
Thanks for updating. I appreciate those steps. I checked your apps it looks like Waze, Sunbit, and Movescount are the apps that frequently crashing. It could cause an issue with the battery, I would suggest try uninstalling these apps and see if the battery would improve. Let me know. Thanks.
08-03-2018 07:54 AM
I just factory reset my phone, and installed a few apps, I'll see how that works.
I'm guessing that you meant FitBit and not Sunbit (never heard of that one). Those apps may be the ones frequently crashing, since they are the ones I use the most.
08-03-2018 11:43 AM
08-06-2018 07:03 AM
Thanks for trying. It looks like there's really something draining the battery. It could more like be a hardware causing an issue. Try resetting the phone without restoring any apps or files, set up as new and see how it goes within 24 hours. If the issue persists I would suggest having the phone repaired. You can check your warranty options here.
08-06-2018 07:12 AM
I can check your apps to see if it's causing the issue if you allow me. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
08-06-2018 07:38 AM