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SheriL
Fanfold Paper
Posts: 12
Registered: ‎08-06-2018
Location: US
Views: 1,343
Message 61 of 182

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

I am having this problem as well as is my husband only his does not shut down as often as mine. Possibly because he has not done the 8.0 update. Did you ever get any resolution?

 

I chatted online with Motorola today. They tell me they will not cover the phone as they have not received any complaints showing this is an issue with other Moto Z users. How can that be when this forum and the internet is littered with complaints about this very issue? 

Maelfa
Punch Card
Posts: 25
Registered: ‎01-02-2018
Location: US
Views: 1,339
Message 62 of 182

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Because Motorola is ignorant, immoral and unethical. Which is why I won't be buying another phone made by them. They need to take responsibility...but they won't.
Einajr
Fanfold Paper
Posts: 16
Registered: ‎09-05-2017
Location: US
Views: 1,398
Message 63 of 182

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

It doesn't make sense. Of course there are issues as indicated..

SheriL
Fanfold Paper
Posts: 12
Registered: ‎08-06-2018
Location: US
Views: 1,390
Message 64 of 182

Re: Major Battery Drain After Oreo Update

I have placed the phone in safe mode, reset the apps, completed a factor reset both with reinstall of apps and without and have deleted every app I could. Nothing had worked. When not tethered to a charging cable the phone consistently shuts down with very little use, e.g. ae little ad one pic, one call, or a fee minutes of use will cause phone to randomly shut down.

Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 1,343
Message 65 of 182

Re: Major Battery Drain After Oreo Update

Hi rssss,

 

Thanks for posting here. I'd like to confirm, are you also having a quick discharge issue? And the other concern is the Bluetooth and Wifi? I'd like to help. Have you tried the suggested troubleshooting steps above? Let me know what happened. Thanks.

 

Best regards,
Rich
Motorola Support

 

 

Mostafak
Paper Tape
Posts: 1
Registered: ‎08-08-2018
Location: SA
Views: 1,279
Message 66 of 182

Re: Moto Z Oreo Battery - is anyone from Lenovo working on it?

I have same problem after update

Battery drain after less than an hour

Plz help

Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 1,246
Message 67 of 182

Re: Moto Z Oreo Battery - is anyone from Lenovo working on it?

Hi BryanOnTheRun,

 

Thanks for trying. Indeed, it looks like really a faulty battery concern now. It's better to have it check by our technicians so they can repair it. You can follow the link I provided above if you're interested in the warranty options. Let me know if you have a question. Thanks.

 

Best regards,
Rich
Motorola Support

BryanOnTheRun
Paper Tape
Posts: 9
Registered: ‎08-01-2018
Location: US
Views: 1,245
Message 68 of 182

Re: Moto Z Oreo Battery - is anyone from Lenovo working on it?

By " Indeed, it looks like really a faulty battery concern now." do you mean an overall Oreo Software issue, or a hardware issue with my phone?
Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 1,237
Message 69 of 182

Re: Moto Z Oreo Battery - is anyone from Lenovo working on it?

Hi BryanOnTheRun,

 

It looks like an issue with the battery. We cannot blame it's an Oreo issue. 

 

Best regards,
Rich
Motorola Support

sk2andy
Paper Tape
Posts: 2
Registered: ‎08-10-2018
Location: DE
Views: 1,206
Message 70 of 182

Re: Moto Z Oreo Battery - is anyone from Lenovo working on it?

Rich, please stop telling everyone that the problem comes from installed apps or any hardware defects. It's your Oreo update and you know that. Many customers complaining about massive battery drains after the update! I am frustrated by your support! Please provide us an update that fixes the issue. I am Android developer and I know pretty much about the whole Android system. So please stop lying to your customers and tell the truht!

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