08-16-2018 08:09 AM
08-16-2018 03:12 PM
08-17-2018 06:25 AM - edited 08-17-2018 07:46 AM
Maelfa, I see the same issues on Samsung forums and Pixel forums. Again I think google android is a poor excuse for an OS at least from the perspective of backward compatibility.
p.s. The fact that it is an Oreo issue does not insulate Motorola from the fact that THEY released it to their customers. They are in fact responsible for the complete satisfaction of their customers as it pertains to performance of their product. This seems to be a prevalent enough issue where it should have been escalated to upper management at least in the support division. I question if the abscence of that evidence is poor training and poor support for the field agents that have to deal with this. Do they even have the avenue of escalating to more knowledgeable personnel? It is not evident that they do. They keep repeating the mantra of 'it's the app's fault or the battery's fault'.
08-17-2018 10:34 AM
Matt, I'm having the same issue, although not as severely as some. I can get through about 7-8 hours of normal use before the low battery warnings start, but again, this all started on July 27 with the upgrade to Oreo. Could it be that some of the apps need to be upgraded, too?
Anyway, I've updated my profile and confirmed the Motorola privacy settings are set to "on". And yes, you may look at my apps to see if there's a problem there. Thanks!
08-17-2018 11:59 AM
My troubles with this phone started about 3 weeks ago when I "upgraded' to Android 8.0. Afterwards, it started running hot, and exhibited much higher battery drain. After a few days of this, wi-fi stopped working. I went to a Verizon store (my carrier), and they exhausted their tricks with no resolution. They suggested calling Verizon tech support and/or doing a factory data reset (FDR). Of course, I can't back up my phone before an FDR, unless I want to do it over Data, and burn through my data allowance for the month. I did an FDR anyway... no difference. After that FDR, it started doing different things just about every day. About 2 days after the FDR, it stopped running hot. It was downright cool. After a full day at work, it was only down to about 70% (I don't use it much while at work). Wi-fi still didn't work, though, but when I would try to enable wi-fi, it would say "no networks found". The next day, I rebooted it, and it started running hot again. It looked like it wasn't properly detecting the cell tower signals. It was always showing low signal, which, of course, causes the phone to increase it's tx power. I rebooted, and it seemed to get a little better. It started showing higher signal level, and running a little cooler, but still too hot, and too much battery drain. I would reboot 2 or 3 times a day, hoping something would "reset" and start working again. I started using airplane mode to let it cool down, and preserve battery. Otherwise, it had to stay on the charger pretty much all the time. After a couple of more days, the wi-fi behavior changes. It still won't work, but now it stopped even showing wi-fi enabled, even with the "switch" set to on. I would hit the switch to turn it on, and it would turn green, but below that it showed "Wi-Fi is off". I tried to do a shut down and reboot, but now it won't shut down. It gets stuck on the power down screen. Airplane mode also no longer lets it cool down. It keeps running hot. I call Verizon tech support, and they quickly exhaust their tricks (including another FDR) as well, and concluded that it's likely a defective phone with a (well documented) wi-fi hardware defect. So they connect me to Mororola tech support. I went through 3 levels of support with Motorola. They attempted no troubleshooting. All I got out of them was, "Your phone is out of warranty. All we can do is a $150 replacement".
08-17-2018 01:41 PM
I appreciate the steps you've tried. I'd like to help. Could you please update your profile too, the instruction is given above. Thank you.
08-20-2018 08:05 AM
Thanks for updating your profile. I'm still seeing some apps crashing after doing the fdr. I'd like to confirm, did you reinstall your third-party apps right after doing the reset? If so, we need to observe the phone without any third-party apps running. Try resetting the phone again without reinstalling any third-party apps, this way we can have a better observation. Let me know. Thanks.
08-20-2018 08:22 AM