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04-12-2017

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Microphone doesn't work

2017-04-12, 5:08 AM

New Moto Z.  Google doesn't hear me.  SIM card hasn't arrived, so calls are not yet an issue.  No cover over microphone, I've read some posts, no luck.. Help!

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1325 Posts

01-16-2017

PH

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Re: Microphone doesn't work

2017-04-12, 16:20 PM

wrote:

New Moto Z.  Google doesn't hear me.  SIM card hasn't arrived, so calls are not yet an issue.  No cover over microphone, I've read some posts, no luck.. Help!


Hi lildarliin,

 

You can clear the data of your Google App. Go to Settings > Apps > Google App > Storage > Clear Data. Then check if you launch phrase set up on your phone. If so, disable it then test.

 

 

 

Regards,
Anne
Motorola Support

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Re: Microphone doesn't work

2017-04-12, 19:22 PM

Tested again after clearing all Google App data, and now in Safe Mode, no luck..

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Re: Microphone doesn't work

2017-04-12, 19:29 PM

wrote:

Tested again after clearing all Google App data, and now in Safe Mode, no luck..


Hi lildarliin,

 

Check if all permissions are enabled under Google App. Go to Settings > Apps > Google App > Permissions > Enable Mic.

 

 

-Anne

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Re: Microphone doesn't work

2017-04-12, 20:11 PM

Still not recording/playing in test, hearing a little static though.. 

(when I say Ok Google my Moto X responds, lol)

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Re: Microphone doesn't work

2017-04-13, 1:22 AM

The vendor who sold me the Moto Z says I can send the phone to Motorola for an exchange free of charge, is this true?

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471 Posts

03-08-2013

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Re: Microphone doesn't work

2017-04-13, 10:51 AM
If you have Moto Voice enabled, Google does not have access to your Microphone and vice versa. Did you try disabling Moto voice?
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Re: Microphone doesn't work

2017-04-13, 12:32 PM

Moto voice has been disabled and all permissions disabled, no change.. still does not pass hardware check.

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Re: Microphone doesn't work

2017-04-14, 4:26 AM

The vendor who sold me the Moto Z says I can send the phone to Motorola for an exchange free of charge, is this true?

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05-23-2018

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  • Message 10 of 11

Microphone issue

2019-02-03, 6:45 AM

Hi,

I own a Moto Z model XT1650-03 for a year and six months, and since the last maybe 3 months I noticed that my microphone was recording really low audios. It is a huge issue cause I use voice messages on Whatsapp pretty much all the time and people have a hard time to hear me. Sounds like noise cancelling is doing more than it should,  seems like my voice is being faded away on purpose. It also affects other third-party apps and even my phone calls. It is even weirder cause I noticed the sound on video recordings with Camera app works really fine, but if I record with Whatsapp, the video turns really dark and the audio gets really low.

I'm pretty sure it is not a hardware issue since the audio sounds clear on video records. 

It runs Android 8.0.0, Android Security Patch 1 September 2018 Build Number OPL27.76-71-2-3. 

Please help!

I haven't done any factory reset yet, not willing to do cause I've read all over the internet that it won't solve and even recently warranty replaced phone still deal with the same issue...

But maybe y'all find a solution for this

Thanks in advance

 

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