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Gigahyperprime
Paper Tape
Posts: 4
Registered: ‎03-14-2015
Location: US
Views: 252
Message 1 of 3

Moto Display sometimes works on Z2 Force

 So I bought my new Z2 Force and the wave to wake sometimes work. I boot into safe mode and it always works ! Any  solutions? i think some app is interfering with proximity sensor 

alexcreto
Fanfold Paper
Posts: 35
Registered: ‎04-11-2018
Location: BR
Views: 218
Message 2 of 3

Re: Moto Display sometimes works on Z2 Force

Are you waving or approaching?

The motion has changed to an approach, as if you're going to grab the phone but stopped a couple inches away from it.

 

Safe mode shouldn't interfere in its capability of detecting your gesture, but the way you do the gesture definitely will.

 

Let me know if this has helped.

Senior MotoAgent
Senior MotoAgent
Posts: 5,318
Registered: ‎03-05-2018
Location: US
Views: 209
Message 3 of 3

Re: Moto Display sometimes works on Z2 Force

Hi Gigahyperprime,

 

Thanks for posting. We can try to clear the data and the cache of the Moto App to see if it will help. Just go to Settings > Apps > Moto > Storage > Clear Cache and Clear Data. Please let me know if that fixes the issue. Thanks.

 

Best regards,
Rich
Motorola Support

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