06-10-2018 08:50 PM
So I bought my new Z2 Force and the wave to wake sometimes work. I boot into safe mode and it always works ! Any solutions? i think some app is interfering with proximity sensor
06-11-2018 11:02 AM
Are you waving or approaching?
The motion has changed to an approach, as if you're going to grab the phone but stopped a couple inches away from it.
Safe mode shouldn't interfere in its capability of detecting your gesture, but the way you do the gesture definitely will.
Let me know if this has helped.
06-11-2018 01:48 PM
Thanks for posting. We can try to clear the data and the cache of the Moto App to see if it will help. Just go to Settings > Apps > Moto > Storage > Clear Cache and Clear Data. Please let me know if that fixes the issue. Thanks.