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Joske4307
Paper Tape
Posts: 1
Registered: ‎12-26-2016
Location: AE
Views: 807
Message 1 of 8

Moto Mods Hasselblad flash not working

Hi,

On my moto mods Hasselblad camera, the flash is not working anymore.

Tryed with  diferent phones, Software is up to date. 

Any idea?

thanks.

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 755
Message 2 of 8

Re: Moto Mods Hasselblad flash not working


@Joske4307 wrote:

Hi,

On my moto mods Hasselblad camera, the flash is not working anymore.

Tryed with  diferent phones, Software is up to date. 

Any idea?

thanks.


Hi Joske4307,

 

Here is a link from our website which will help you troubleshoot your Moto Mod. See this link.

 

 

Regards,
Jess
Motorola Support

Tamires_
Paper Tape
Posts: 4
Registered: ‎07-10-2018
Location: BR
Views: 354
Message 3 of 8

Re: Moto Mods Hasselblad flash not working

I have this problem too, did you can resolve?
Senior MotoAgent
Senior MotoAgent
Posts: 5,631
Registered: ‎03-05-2018
Location: US
Views: 316
Message 4 of 8

Re: Moto Mods Hasselblad flash not working

Hi Tamires_,

 

Thanks for posting on this thread. Are we receiving an error message? Have you tried taking a picture in a dark area? Also, please test this on safemode so we can isolate the third-party apps.

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Best regards,
Rich
Motorola Support

 

Tamires_
Paper Tape
Posts: 4
Registered: ‎07-10-2018
Location: BR
Views: 295
Message 5 of 8

Re: Moto Mods Hasselblad flash not working

Hi,

 

I did already this, but it doens't work in Safe Mode.

Senior MotoAgent
Senior MotoAgent
Posts: 5,631
Registered: ‎03-05-2018
Location: US
Views: 292
Message 6 of 8

Re: Moto Mods Hasselblad flash not working

Hi Tamires_,

 

Thanks for trying. When did you first notice this issue? Could you please check if we have the latest update for the Mod? While the mod is attached to the phone, go to Settings > Moto Mod > System Update. Let me know. 

 

Best regards,
Rich
Motorola Support

Tamires_
Paper Tape
Posts: 4
Registered: ‎07-10-2018
Location: BR
Views: 290
Message 7 of 8

Re: Moto Mods Hasselblad flash not working

I noticed this when i went to take a picture, but I did change anything on the phone.

 

I restarted the phone and i updated again, but it did not resolve.

 

There is not update for the Mod.

 

Sorry, but my english is not very well.

Senior MotoAgent
Senior MotoAgent
Posts: 5,631
Registered: ‎03-05-2018
Location: US
Views: 274
Message 8 of 8

Re: Moto Mods Hasselblad flash not working

Hi Tamires_,

 

Thanks for checking. I'd like to confirm did you try testing the mod while the phone is in safe mode? 

 

Best regards,
Rich
Motorola Support