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Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 916
Message 11 of 15

Re: Moto Z - Battery Problem / Crashes (Oreo)

Hi misradebu,

 

Thanks for posting. I appreciate your effort in trying to fix this on your own. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. Thanks.

 

Best regards,
Rich
Motorola Support

misradebu
Paper Tape
Posts: 4
Registered: ‎06-29-2018
Location: IN
Views: 896
Message 12 of 15

Re: Moto Z - Battery Problem / Crashes (Oreo)

Phone Moto Z with mod battery attached

Carrier india Idea

India Airtel

IMEI no attached

 

misradebu
Paper Tape
Posts: 4
Registered: ‎06-29-2018
Location: IN
Views: 895
Message 13 of 15

Re: Moto Z - Battery Problem / Crashes (Oreo)

It has become worse

Even if i restart at battery 100%, battery becomes 0 and shuts down, and restarts if charger connected, even if mod battery at 100%.

I am carrying a power bank

The phone has become useless for me now.

Now I am outside India and in China.

Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 888
Message 14 of 15

Re: Moto Z - Battery Problem / Crashes (Oreo)

Hi misradebu,

 

There's really something draining the battery, I just couldn't confirm if it's a software issue or a hardware issue. I would suggest doing factory data reset if that is the case. Go to Settings > System > Reset > Factory Reset. If you have important files kindly back them up. I would also suggest not to reinstall any third-party apps until we see improvement with the battery. Try setting up as new to make sure. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

Benutzt
What's DOS?
Posts: 1
Registered: ‎05-31-2018
Location: DE
Views: 842
Message 15 of 15

Re: Moto Z - Battery Problem / Crashes (Oreo)

Same problem, did factory reset, problem still persists. This is not an app issue, this is an update issue. Even fcked up my Bluetooth, can't connect to my old devices now. I will be downgrading to nougat to end this BS update that messed up my phone! 

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