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6 Posts

01-30-2017

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Moto Z Black Screen

2017-01-30, 7:19 AM

My moto z is still brand new and recently the screen started flickering on and off and sometimes it flickers between normal colors and a solid white screen. This was fine because a lock or unlock would solve the issue, but now it is stuck in a constant black screen.

I tried restarting the phone many times and even left it off for a while. I can still receive calls and I can hear messages coming through. I can also lock and unlock it but the screen just does not turn on. No mater how many times I restart or no matter how long I hold down any combination of the buttons

 

Does anybody have any idea what might be causing this issue?

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2 Posts

01-30-2017

US

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Re: Moto Z Black Screen

2017-01-30, 15:51 PM
Hi there jeanpaulstander,

I know this probably sounds obvious but you hadn't mentioned it so I will ask.
Was the phone dropped at all or exposed to any type of water?

Thanks!
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6 Posts

01-30-2017

ZA

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Re: Moto Z Black Screen

2017-01-30, 16:34 PM

Hi, no not at all. Its still brand new, never been dropped or exposed to water. It was just chilling on my desk when it happened

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3454 Posts

10-05-2016

PH

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Re: Moto Z Black Screen

2017-01-30, 18:02 PM

wrote:

Hi, no not at all. Its still brand new, never been dropped or exposed to water. It was just chilling on my desk when it happened


Hi jeanpaulstander,

 

Thanks for that information. Are you using a case? Have you tried to reboot the phone? If that still didn't work, we suggest doing a factory reset and see if that will work.

 

Regards,
Jess
Motorola Support

 

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6 Posts

01-30-2017

ZA

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Re: Moto Z Black Screen

2017-01-31, 6:23 AM

Hello,

 

I am not using a case, I am just using the style shell provided with the device. I have rebooted it many times already, I have tried almost everything I could find online.

 

For some reason, the screen came back on last night, but it was very hazy and I could barely see what was going on. I did manage to do a factory reset while it was on... This didn't work as it was still hazy and 5 min later the screen died again and I haven't been able to get it back on again since.

 

The phone hasn't been dropped or exposed to water. It is not even a week old

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6 Posts

01-30-2017

ZA

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Re: Moto Z Black Screen

2017-02-01, 13:42 PM

Hi, So it took my phone to a local repair specialist and he informed me that the main board is faulty. How can I go about contacting Moto for a replacement?

 

Kind Regards JP

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19342 Posts

02-03-2016

US

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Re: Moto Z Black Screen

2017-02-01, 15:45 PM

The phone will be in warranty in the country where it was intended for sale. Where did you buy it?

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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6 Posts

01-30-2017

ZA

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Re: Moto Z Black Screen

2017-02-01, 16:19 PM

In South Africa

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19342 Posts

02-03-2016

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Re: Moto Z Black Screen

2017-02-03, 15:54 PM

wrote:

In South Africa


Sorry - where in South Africa? Is it new? Is it a Verizon-branded phone?

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1325 Posts

01-16-2017

PH

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Re: Moto Z Black Screen

2017-02-07, 21:09 PM

wrote:

In South Africa


Hi jeanpaulstander,

 

We suggest you contact the store where you purchased the device for further assistance.

 

Thanks

 

 

Regards,
Anne
Motorola Support

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