cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Senior MotoAgent
Senior MotoAgent
Posts: 4,182
Registered: ‎03-05-2018
Location: US
Views: 181
Message 31 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Hi co-mtntrout,

 

Thanks for posting. May I know what troubleshooting steps have you tried and done so far? Please update your profile with the IMEI and other information, instruction to do so is on my previous reply. 

 

Best regards,
Rich
Motorola Support

co-mtntrout
Paper Tape
Posts: 15
Registered: ‎12-10-2009
Location: US
Views: 178
Message 32 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Thanks Rich, followed the steps you had outlined for others about booting in safe mode etc. Camera still triggered same immediate battery drain. I believe all my info is updated - please let me know if you see otherwise. Would you like me to run in debug mode? Best, Marsha

Senior MotoAgent
Senior MotoAgent
Posts: 4,182
Registered: ‎03-05-2018
Location: US
Views: 105
Message 33 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Hi co-mtntrout,

 

Sorry for the late reply. Are you still having an issue? Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

co-mtntrout
Paper Tape
Posts: 15
Registered: ‎12-10-2009
Location: US
Views: 88
Message 34 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Indeed - still occuring.....anything else I can do to assist in troubleshooting?

Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 4,182
Registered: ‎03-05-2018
Location: US
Views: 60
Message 35 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Hi co-mtntrout,

 

Please make sure all apps are up to date in Playstore, also, check if you are on the latest software update. Otherwise, I would recommend doing a full factory data reset (Settings > Factory Data Reset). Back up your files before doing the reset so you won't lose any of it. Also, please do not reinstall/restore your apps and files after the reset. Observe your phone until you see improvements. If the issue persists, I would recommend having the phone repaired.

 

Best regards,
Rich
Motorola Support

co-mtntrout
Paper Tape
Posts: 15
Registered: ‎12-10-2009
Location: US
Views: 39
Message 36 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain

Thanks Rich - I did do factory reset, etc. and the problem persisted. Unfortunately I couldn't handle the frustration any longer and purchased a new phone. I have always been an advocate of Motorola phones and haven't owned another brand for decades, until now.  I hope that the team of folks at Lenovo understand how much this crazy battery issue has eroded their loyal customer following. 

Senior MotoAgent
Senior MotoAgent
Posts: 4,182
Registered: ‎03-05-2018
Location: US
Views: 18
Message 37 of 37

Re: Moto Z - Dies when using camera - usage shows immediate battery drain


@co-mtntrout wrote:

Thanks Rich - I did do factory reset, etc. and the problem persisted. Unfortunately I couldn't handle the frustration any longer and purchased a new phone. I have always been an advocate of Motorola phones and haven't owned another brand for decades, until now.  I hope that the team of folks at Lenovo understand how much this crazy battery issue has eroded their loyal customer following. 


Looks like a hardware failure, I can't think of any possible cause for this but repair. I understand, just let me know if you need further help. Thanks. 

 

Best regards,
Rich
Motorola Support

Top Kudoed Authors