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Namanana
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IR
Views: 562
Message 21 of 40

Re: Moto Z - Dies when using camera, dies at random times

Would you look at my apps too? I have the same problem with my camera no matter how much charge it has

Senior MotoAgent
Senior MotoAgent
Posts: 4,712
Registered: ‎03-05-2018
Location: US
Views: 548
Message 22 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi Namanana,

 

Thanks posting here. I'd like to help. Could you please elaborate your concern, just so we can sure we've got your concern correctly? Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Namanana
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Posts: 5
Registered: ‎11-15-2018
Location: IR
Views: 544
Message 23 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi.when I take 3 or more pictures ,not matter how much charge it has ,it just shut down and does'nt turn on again untill I plug it ,then it starts to charge from 50% or more even!some times it even happens when I turn on my internet or trya call and...

I updated my profile and it's ok if you look at my apps Smiley Sad
Namanana
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IR
Views: 502
Message 24 of 40

Re: Moto Z - Dies when using camera, dies at random times

I replied you.did you see??!

Senior MotoAgent
Senior MotoAgent
Posts: 4,712
Registered: ‎03-05-2018
Location: US
Views: 481
Message 25 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi Namanana,

 

Thanks for updating your profile. Sorry for the late reply, I see your message just now. I'd like to confirm, are you only experiencing this specific when using the camera? Let's try booting the phone in safe mode and check if the shutdown would occur while using the camera. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know how it goes, Thanks.

 

Best regards,
Rich
Motorola Support

 

 

 

 

 

Namanana
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IR
Views: 444
Message 26 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi.It's okay Smiley Happy

No it's not just with camera.

When I use my phone after hours ..(even in 60.70%charge )

When it goes Under 30% charge..

When I use some apps in the same time..

And sometimes with no reason!!

And yes it happend in safe mode too Smiley Sad

Changing the battery in iran costs about 1/4 of the mobile's price and its not economically at all if it gonna happen again :'( Im not sure but I think it starts after the last android update , how can I be sure that it will not happen again? Cause iran's guarantee don't care at all😭

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,712
Registered: ‎03-05-2018
Location: US
Views: 418
Message 27 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi Namanana,

 

Thanks for confirming. I wouldn't say that thus is due to the update, but let's try fixing the software side as one of the factors. I would recommend doing the factory data reset without restoring any apps/files. We need to observe the phone without any apps and files installed. To do so, go to Settings > Factory Data Reset. Note to back up your files so you won't lose any of them. 

 

Best regards,
Rich
Motorola Support

Namanana
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IR
Views: 339
Message 28 of 40

Re: Moto Z - Dies when using camera, dies at random times

Done.but the problem is still exist Smiley Sad
Senior MotoAgent
Senior MotoAgent
Posts: 4,712
Registered: ‎03-05-2018
Location: US
Views: 291
Message 29 of 40

Re: Moto Z - Dies when using camera, dies at random times

Hi Namanana,

 

This seems to be a hardware causing an issue. We recommend having the phone repaired.

 

Best regards,
Rich
Motorola Support

co-mtntrout
Ctrl-Alt-Del
Posts: 18
Registered: ‎12-10-2009
Location: US
Views: 253
Message 30 of 40

Moto Z - Dies when using camera - usage shows immediate battery drain

Same issue as others, use the camera a few times and no matter the original charge, it will dive to nothing. Can reboot in safe mode and the same happens. As you can see below - the battery is fine before. Started with the OS update 7.1 and has continued since. I know there is a debug mode that can be turned on, would love to help by turning it on so some type of real resolution can be reached. Obviously, motorola phone users are experiencing in mass, and happily trading in their phones for a new brand. Have stuck by the side of motorola for many years - and would hate to jump ship over this but that may be the only step to truly resolve the problem. Please advise if debug would assist you in finding the root of the problem (rather than blaming it on the battery). 

 

 

moto battery.png

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