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Moto Z Droid stuck in factory update restarting

2018-06-28, 11:04 AM

I was notified of an update for my Moto Z Droid. I set it to update at 1:30 am. I woke several times throughout the night to find my phone restarting again and again. It's been restarting for hours. The furthest it has gotten is right past the Lenovo logo when the letters start to move to spell Motorola. Or at least I think that's what it spells, I can't remember. Please help! 


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Re: Moto Z Droid stuck in factory update restarting

2018-06-28, 20:50 PM

Hi Robomom32,


Thanks for posting. Sorry to know about that. It looks like a failure with the update. Do you still remember how many battery percentage left when you update the phone? Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here


Best regards,
Motorola Support

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