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Pamdazzle
Paper Tape
Posts: 5
Registered: ‎04-25-2019
Location: US
Views: 1,236
Message 151 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

I am experiencing the same stuff. It's just very frustrating when I've been making bigbig payme on this thing I can't believe this. 

 

I can't figure out where the answer is that n how to fix it. I have not found the begginning of it.

Pamdazzle
Paper Tape
Posts: 5
Registered: ‎04-25-2019
Location: US
Views: 1,236
Message 152 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Good Lord look at all my typos!!!
Saltwaterrecord
Paper Tape
Posts: 7
Registered: ‎09-09-2018
Location: US
Views: 1,220
Message 153 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Unfortunately, there is no fix. Assuming you have the same charging problem that most have described here, even replacing your battery will not resolve the issue.

ScottCleveland
Paper Tape
Posts: 1
Registered: ‎05-31-2019
Location: US
Views: 911
Message 154 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Do you have any reference to how to remove Chrome and other non essential Google apps?

Pamdazzle
Paper Tape
Posts: 5
Registered: ‎04-25-2019
Location: US
Views: 885
Message 155 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Wow no fix. It's been so bad that now I have to carry a power pack constantly plugged into my phone. Such a pain in the___.

It's like the worst nun chucks ever. 

THIS SHOULD FALL UNDER THE LEMON LAW COVERAGE. ITS ONLY I DONT KNOW.... AROUND $600.00 piece of sh... uh... Equipment. 

Bummer

 

rubyduby
Paper Tape
Posts: 1
Registered: ‎06-25-2019
Location: US
Views: 670
Message 156 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

My Moto Z XT1635 is having battery issue.  It turns off because of a dead battery but there's at least 70% of battery left.  When I charge in wall with Moto charger it starts back up with a 70% battery.  If I do anything more than text or talk the battery will die in a matter of minutes.  I've cleaned cache, reset and deleted apps.  I'm out of warranty and am afraid of what it will cost to send in for repairs or would it be better to go in debt for another phone. Any help would be appreciated.

Saltwaterrecord
Paper Tape
Posts: 7
Registered: ‎09-09-2018
Location: US
Views: 668
Message 157 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Unfortunately, there is no fix for this issue (even battery replacement doesn't fix) so you're going to need a new phone. Maybe an older Pixel model will be on sale?

Highlighted
Wolverinegator
What's DOS?
Posts: 1
Registered: ‎08-18-2019
Location: US
Views: 256
Message 158 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

I have a Moto Z Play which is doing the same thing. Mine is just two years old which is when I usually got a new phone with a new contract. Now, with no new free phones I am stuck with having to buy a new one if it so that mine is not repairable.  It sure seems from what I have read that these phones either came with a short life battery or they were damaged by the 7.1.1 Update. My wife has the same phone and she doesn't have the problem and her's is six months older than mine.  I am leaning on replacing mine with the Moto Z4, but my wife said I should wait for the next generation phone. I see a lot of deals on the present generation phones as it seems that all the providers are trying to unload them before the 5 G's flood the market. However, now I can not trust Lenovo to sell a phone that will die or not work in short order.  I am still surprised that there is no fix for these phones.  To save their reputation Lenovo should recall them. 

Pamdazzle
Paper Tape
Posts: 5
Registered: ‎04-25-2019
Location: US
Views: 230
Message 159 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

Ya the same thing here my boyfriend had 0 problems with his. Mine was PERFECT before that happened. I wish I could get the moto z play every time from now on. I did exactly what you were thinking and I got the moto z4... It's pretty ok, nothing compared to z play though. Maybe try a different Motorola.

Hutch1979
Paper Tape
Posts: 7
Registered: ‎08-16-2019
Location: US
Views: 161
Message 160 of 168

Re: Moto Z Erratic Battery Discharge/Phone Shutting Off

just wanted to share this...... (* is my comments during chat)

 

Hi, Randy. Welcome to Motorola Support, I'm Moli, your virtual agent. How can I help you today?
 
*why has motorola not acknowledged they screw up thousands of phones
 
I am sorry to hear you are having a hard time. I seem to be unable to assist. Let me connect you with a live agent right away.
 
*Chat With Agent
 
Please enter your email to chat with live agent.
 
*rchdude1@hotmail.com
 
Hi, my name is Charm. How may I help you?
 
*why has motorola not acknowledged they screw up thousands of phones? so many with same problems after oreo update
 
What seems to be the issue with the phone?
16:53
 
*in my case, i have a moto z force droid that battery draid is crazy and shuts off with still having a charge and cant turn back on without being plugged in. i have been reading up on this and thousands of people are having the same problem after oreo update... with several different moto phone models
16:54
 
*nothing moto suggest to try to fix works, customers are getting fed up with no acklowledgement that moto has messed up everyones devices
 
We apologize for the inconvenience this issue has caused you. Please allow me to help you with this matter. To start off, may I please have your best contact number, your email address, your complete name and the IMEI of your Motorola phone to complete your profile here?
16:56
 
* (removed informaton)
 
Thank you so much! Can you tell me your complete name?
16:57
 
*i just finished paying off this $700 phone and it is pretty much useless 90 percent of the time
 
I see. Can you please provide to me your complete name for documentation purposes?
16:59
 
16:59
 
*randy hutchinson
 
Thank you Randy! \If I may ask, what troubleshooting steps have you tried on your device?
17:01
 
*all steps suggested by moto has been attempted by so many to fix this proble but they never work for anyone, even customers paying out of pocket to replace phone batteries does not fix it
 
Would you like to continue trying to troubleshoot your device, or would you prefer to process a replacement of the device?
17:03
 
*factory reset, battery calabrition, safe mode, clearing cache and so many more. replacement? yeah, on that note.... many have done the 'replacment' only to get same phone that ends up with the same problems
17:04
 
*my current phone actually is a replacement because of this issue
 
I understand. Nothing to worry I will do my best to check for the best option to help you out.
17:05
 
*and further more, people are even more upset that there will be no further updates to even see if it might help
So to verify, this is a replacement phone coming from us (motorola) ?
17:06
 
*some have stated that a class-action lawsuit will be in effect due to this
17:06
 
*came from verizon
 
Sorry about that. Did you purchase the device from your carrier?
17:07
 
*first one was still under warrenty... i did, around 700 bucks
17:07
 
*and started messing up after oreo update
 
I see. It just so happen that the device is already out of the warranty and in order for us to replace/repair the device you need to pay for the replacement fee.
17:09
 
*yeah, screw the customer over because moto wont acknowledge that they screwed up... such a good business standard
 
I am really sorry for the inconveniences. If you wanted to replace the device and not paying for that you can check your carrier and see if they can do that.
 
Are we still connected?
17:14
 
*reguardless of warrenty status moto update caused this problem, not the customers, therefor moto should at least acknowledge their fault but havent and wont even do that. i mean if you took your car in for a needed oil change and the delership drained oil but didnt replace it and you drive offand engine locks up, is that uor fault of the delerships fault? thay is the delerships fault! this is same concept
 
I understand that it just so happen that we don't have any way to reflashed the old software version of the phone. Also to be honest with you it is not Motorola who developer and send out the update it is Google they're the developer of the device.
17:16
 
*but it is only moto phones that have been affected
17:17
 
*not just z force droid, several moto series devices
 
Again Randy if you wanted to I will be more that happy to provide you a replacement.
Is there anything I can help you?
17:19
 
*its obvious that moto doesnt care about their customers. that said, myself and hundreds, if not thousands more, will no longer purchase any moto devices. enough said. bye.