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rayyue300
Blue Screen Again
Posts: 3
Registered: ‎05-21-2018
Location: HK
Views: 1,686
Message 1 of 17

Moto Z: Wi-Fi, Bluetooth, Battery Problems

My Moto Z recently gets 3 problems:

  1. Bluetooth
  2. Wi-Fi
  3. Battery

 

About My Moto Z:

Model: XT1650-03-DS

Software Channel: retapac

Build No.: OPL27.76-51

Updated to Android 8.0

 

Details of Problems

1. Bluetooth

  • Found this problem after Oreo update
  • Can turn on/off from menu without causing any reboots
  • CANNOT scan any nearby devices
  • CANNOT being scanned by any nearby devices
  • Worked before Oreo update
    • not just before the update
    • not sure if it is broken before Oreo

2. Wi-Fi

  • Worked after Oreo
  • Problem occurs recently with no reasons (no accidents)
  • Able to scan
  • CANNOT connect no matter how strong the signal is
  • Good Signal --> Click to Connect --> Become No Signal --> Fail to Connect --> Good Signal --> ...
    • Can never connect to a network
    • Tried home network, school network, public network in subway
    • Keep connecting<->disconnecting makes the phone hot and battery drained

3. Battery (just to inform, I don't think it can be solved here)

  • Probably the battery is getting old
  • Seems that the percentage shown in the setting is not the real percentage
    • With similar usage, the battery sometimes drop fast and sometimes drop slower.
    • If I reboot manually, a portion (20%) of battery is gone magically sometimes.
  • In the past, I charged the phone twice daily.
  • Now, I charged the phone 4 times daily.
  • I think I have to go to the repair center and replace the battery

 

Attempts I have Made

  • Turn Off Scanning
    • Turned Off Wi-Fi scanning
      • I can scan but still cannot connect
    • Turned Off Bluetooth scanning
      • Still cannot discover any device or being discovered
  • Network Setting Reset
    • Wi-Fi
      • After reset, I cannot even scan nearby network
      • I turn off and on the Wi-Fi
      • I can scan but still cannot connect
    • Bluetooth
      • Still cannot discover any device or being discovered
  • Boot into Safe Mode
    • Wi-Fi
      • Can scan but cannot connect
    • Bluetooth
      • Still cannot discover any device or being discovered

Attachment

Video: Attempt to connect to public Wi-Fi

https://photos.app.goo.gl/QNcVqoCj1rVjCeIl1

 

Video: Attempt to connect to home Wi-Fi

https://photos.app.goo.gl/CZFtmByZNzBBnmD92

 

Photo: Disaster on the Battery

https://photos.app.goo.gl/gZxiHcDu6EPLdgMM2

  • Quite strange that the top part of the phone is quite hot today.
  • Normally only the bottom part is hot when playing games.

 

Feeling

A bit disappointed

It was a really good phone.

  • The very slim and light body is so unique. <3
  • The camera is good.
  • Support Moto Mods

Unfortunately, the capacity of battery is too small that the battery will get old very soon.

Also, it seems that Moto is now having insufficient resources on software updates.

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 1,599
Message 2 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

I'm sorry to learn that you have quite a few challenges with your phone. The troubleshooting steps you have done are all correct but did not yield any positive results. This led me to think that it might be a hardware concern, especially the battery. In this regard, the last troubleshooting step to do is factory data reset, without automatic restore. Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://support.motorola.com/us/en/solution/MS111912

 

If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

MotoFan001
Paper Tape
Posts: 6
Registered: ‎05-29-2018
Location: US
Views: 1,496
Message 3 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

These phone descretely conceal failed batteries.  Looking feom the side across the screen you will notice a subtle bulging.  This is a root cause to many issues with the Z phones (and most others as well).  Motorola/Lenovo is caught up in the paper thin trend and this leaves the new volatile batteries susceptable to damage.  Some phones worse than others replace the battery and wipe the phone; it will be back to normal.  GL

Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 1,475
Message 4 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi MotoFan001,

 

I would just like to confirm are both bluetooth and wifi aren't connecting to any devices nor not seeing any nearby devices?  Please let us know thanks.

 

Best regards,
Rich
Motorola Support

hamzal82
Ctrl-Alt-Del
Posts: 8
Registered: ‎03-14-2017
Location: MY
Views: 1,412
Message 5 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi, mine have the same issue.... both of wifi and bluetooth didnt function after upgrade to oreo

Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 1,390
Message 6 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi hamzal82,

 

 

Could you please further explain? Are both wifi and bluetooth won't detect any nearby devices or it can detect devices but it won't connect? Thanks.

 

Best regards,
Rich
Motorola Support

 

hamzal82
Ctrl-Alt-Del
Posts: 8
Registered: ‎03-14-2017
Location: MY
Views: 1,388
Message 7 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi, both of wifi and Bluetooth cannot detect any device at all

Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 1,366
Message 8 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi hamzal82,

 

Thanks for confirming. This could be already related to a hardware issue. I would suggest having it checked with our technicians. You can send it for warranty repair. Here's the link for the repair centers, click here. Thanks.

 

Best regards,
Rich
Motorola Support

Highlighted
hamzal82
Ctrl-Alt-Del
Posts: 8
Registered: ‎03-14-2017
Location: MY
Views: 1,361
Message 9 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

I dont think it was hardware issue since most of your forum about moto z had same problem which were bluetooth & wifi error, battery drainage so fast...etc. I do hope Lenovo update their patch to help solve this kind of problem that happen to most of moto z users ASAP

Senior MotoAgent
Senior MotoAgent
Posts: 6,262
Registered: ‎03-05-2018
Location: US
Views: 1,319
Message 10 of 17

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Hi hamzal82,

 

I understand that there are alike issues in regards to this, however, in this case, the issue could be the antenna of the device already. Let's try performing factory data reset to confirm any software issue, here's the link to the instruction. If it still fails then a repair would be our next option. Thanks.

 

Best regards,
Rich
Motorola Support