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5 Posts

03-15-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 1461 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-03-18, 6:27 AM
Hi

The phone is 2.5 years old.

Equivalent Samsung is S7/S8.

Dave
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43 Posts

03-05-2019

Belgium

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  • Message 1462 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-03-18, 8:20 AM
Mine is one year old and suffering the lenovo **bleep**ed up ota update issue ... I hate motorola for this and never buy a **bleep** lenovo phone anymore ..causse lenovo is ignorant to fix there ota update . what they should do is release a update fix ... But they dont do **bleep** o wait they do say to bat calibrate and hard reset ,they also tell customers ist a 3d part app caussing this .. and after all this crap they end asking you to send in your phone for repair and then theirs the final chapter you get a refurbished phone for 150 € or a moto z play2 with issues on it as well ...what a hustle. So people now you know this dont buy any lenovo crap no more and Say the hell with lenovo !!!hope they lose in court
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43 Posts

03-05-2019

Belgium

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  • Message 1463 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-03-18, 8:31 AM
Solved they say ....????
Yet not one fix been made for there ota hustle !!!! They scammed you people ..
BY **bleep**ING UP THERE SOFTWARE BEWARE THAT THIS IS MOTOROLA FAULT!!
SO ANDROID PEOPLE DONT BUY LENOVO PRODUCT NO MORE ..

LEARN MORE @ XDA DEVELOPER
About the real problem with motorola battery drain !!
You wont find a solution here ..
Those dumb moderators be like
Duhhhh did you try reset the bat...
Duh Its a 3d part app caussing this
Or wait duhhh did you try hard reset
After losing all your data problem still there... they are pro liars Causse they caussed this battery drain by **bleep**ing up the ota update messed up the script !!!and wont admit their mistake nore fix it !!!
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43 Posts

03-05-2019

Belgium

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  • Message 1464 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-03-18, 8:36 AM

Dear customers motorolas been scamming you ! 

Font buy this crap !!!

By the way they delete you reviews 

18.03.2019

And no way their gonna fix this gor you

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14293 Posts

03-05-2018

United States of America

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  • Message 1465 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-03-26, 19:55 PM

Hi whiteswan123,

 

Did you contact the Motorola Support in the UK? I know the warranty in most Europe country is 2 years. Here's the contact link. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

02-26-2012

United States

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  • Message 1466 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-07-18, 21:32 PM

If by "apps" you mean OS update - which we as end users cannot do a thing about.

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7 Posts

08-16-2019

United States of America

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  • Message 1467 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-08-16, 21:33 PM

just wanted to share this...... (* is my comments during chat)

 

Hi, Randy. Welcome to Motorola Support, I'm Moli, your virtual agent. How can I help you today?
 
*why has motorola not acknowledged they screw up thousands of phones
 
I am sorry to hear you are having a hard time. I seem to be unable to assist. Let me connect you with a live agent right away.
 
*Chat With Agent
 
Please enter your email to chat with live agent.
 
*rchdude1@hotmail.com
 
Hi, my name is Charm. How may I help you?
 
*why has motorola not acknowledged they screw up thousands of phones? so many with same problems after oreo update
 
What seems to be the issue with the phone?
16:53
 
*in my case, i have a moto z force droid that battery draid is crazy and shuts off with still having a charge and cant turn back on without being plugged in. i have been reading up on this and thousands of people are having the same problem after oreo update... with several different moto phone models
16:54
 
*nothing moto suggest to try to fix works, customers are getting fed up with no acklowledgement that moto has messed up everyones devices
 
We apologize for the inconvenience this issue has caused you. Please allow me to help you with this matter. To start off, may I please have your best contact number, your email address, your complete name and the IMEI of your Motorola phone to complete your profile here?
16:56
 
* (removed informaton)
 
Thank you so much! Can you tell me your complete name?
16:57
 
*i just finished paying off this $700 phone and it is pretty much useless 90 percent of the time
 
I see. Can you please provide to me your complete name for documentation purposes?
16:59
 
16:59
 
*randy hutchinson
 
Thank you Randy! \If I may ask, what troubleshooting steps have you tried on your device?
17:01
 
*all steps suggested by moto has been attempted by so many to fix this proble but they never work for anyone, even customers paying out of pocket to replace phone batteries does not fix it
 
Would you like to continue trying to troubleshoot your device, or would you prefer to process a replacement of the device?
17:03
 
*factory reset, battery calabrition, safe mode, clearing cache and so many more. replacement? yeah, on that note.... many have done the 'replacment' only to get same phone that ends up with the same problems
17:04
 
*my current phone actually is a replacement because of this issue
 
I understand. Nothing to worry I will do my best to check for the best option to help you out.
17:05
 
*and further more, people are even more upset that there will be no further updates to even see if it might help
So to verify, this is a replacement phone coming from us (motorola) ?
17:06
 
*some have stated that a class-action lawsuit will be in effect due to this
17:06
 
*came from verizon
 
Sorry about that. Did you purchase the device from your carrier?
17:07
 
*first one was still under warrenty... i did, around 700 bucks
17:07
 
*and started messing up after oreo update
 
I see. It just so happen that the device is already out of the warranty and in order for us to replace/repair the device you need to pay for the replacement fee.
17:09
 
*yeah, screw the customer over because moto wont acknowledge that they screwed up... such a good business standard
 
I am really sorry for the inconveniences. If you wanted to replace the device and not paying for that you can check your carrier and see if they can do that.
 
Are we still connected?
17:14
 
*reguardless of warrenty status moto update caused this problem, not the customers, therefor moto should at least acknowledge their fault but havent and wont even do that. i mean if you took your car in for a needed oil change and the delership drained oil but didnt replace it and you drive offand engine locks up, is that uor fault of the delerships fault? thay is the delerships fault! this is same concept
 
I understand that it just so happen that we don't have any way to reflashed the old software version of the phone. Also to be honest with you it is not Motorola who developer and send out the update it is Google they're the developer of the device.
17:16
 
*but it is only moto phones that have been affected
17:17
 
*not just z force droid, several moto series devices
 
Again Randy if you wanted to I will be more that happy to provide you a replacement.
Is there anything I can help you?
17:19
 
*its obvious that moto doesnt care about their customers. that said, myself and hundreds, if not thousands more, will no longer purchase any moto devices. enough said. bye.
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13219 Posts

02-02-2016

United States of America

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  • Message 1468 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-08-16, 22:09 PM

It was not the upgrade but the batteries. Replace the battery and it will work. No more upgrades either since the phone is more than 2 years old now. Mine still works fine. I replaced the battery myself since it's out of warranty anyway. The only option is repair or replace the battery yourself at this point.

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7 Posts

08-16-2019

United States of America

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  • Message 1469 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-08-17, 8:27 AM

I know some had had success by have the battery but I, along with others have not.  I did have battery replaced ($100) and only after two days it started to mess up once again.  I’m glad you and some others have had problem resolved by a battery replacement but for those of us that have not... it appears that we are just SOL.

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13 Posts

01-13-2019

Romania

45 Signins

378 Page Views

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  • Location: Romania
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  • Message 1470 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2019-08-28, 8:00 AM

Yesterday I sold my Moto Z; after 8 months since battery was replaced with an after market one and more than 200 charges ( following Accubatery 20/80 % rule), it was still 100% battery health. I will still have the possibility to follow this phone as I sold it to a friend; hope will run without major issues as I manage to have for 8 months...

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