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84 Posts

09-18-2017

Poland

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-08, 16:27 PM

So I got my phone back just few minutes ago, and:

 

1. It has Android 7.1.1

2. It has (probably) new scren with 4cm/1.5in SCRATCH on it.

 

I sent phone with perfect screen, got it exchanged to scratched one :(

Tom
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25 Posts

12-19-2017

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-08, 16:34 PM

That SUX.....

 

At least one positive note, my replacement that came with 7.1.1 and I updated to the Nov patch set on Saturday is giving me ~24hours of battery life with casual use.  That's WAY better than the one they replaced (which would shut down when battery got to under 60% in just a few hours).....  

 

So... cautiously optimistic there are some replacement phones with HW/SW combo's at 7.1.1 that can actually work.

 

Again, in the US, I called the support line, told them I had cleared app cache, run in safe mode, and factory reset my phone.  They immediately offered to send a replacment (stating I had completed all their troubleshooting methods).  So if you are still under warranty I would go this route..... it beats walking around tethered to a power cord...

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2 Posts

01-08-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-08, 22:17 PM

I too had a massive battery drain issue after the 7.1.1 update.  The Android System, Android OS and Phone Idle were sucking up most of the battery life.   I could probably go for 6-8 hours max on a full battery charge, and this is not doing anything, at all.  In fact a lot of battery drainage was during the night, just sitting on my night stand.  I restarted the phone a few times but no luck.

 

I finally cleared my cache partition, and it seems to have done the job.  My battery life is back to normal, running about 8 hours now, doing nothing serious but a few calls, and a few internet checks and only running down 25%.  

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2 Posts

01-08-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-08, 22:18 PM

Clear your cache partition.  I had the exact same problem, and this totally cleared it up for me.

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100 Posts

02-02-2014

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-08, 22:27 PM

Unfortunately clearing the cache partition didn't help me.

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135 Posts

02-01-2017

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-09, 13:39 PM

wrote:

Unfortunately clearing the cache partition didn't help me.


Nor did it help the majority of people!

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7 Posts

01-06-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-09, 21:35 PM

Multiple cache clears as well as multiple factory resets, didnt do anything...Except make it worse...

 

And trust me, the carriers and Motorola know its an issue.. The tech on the phone mentioned it seems alot of people have the same issue.. Lenovo and Motorola arent going to help or say a word cause that would mean they know they have an issue and it would cost them allot more money to fix and and a big black eye on their credibility from us...

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54 Posts

09-15-2017

Canada

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-09, 22:30 PM
100s of respondents here, almost 1500 comments... How has this issue not been discussed out in the public more. For those under warranty, make them fix the issue. They will repair or replace your unit. As stated they do know it's a problem. For those not... Get the word out of your struggles. Use the media, tech channels, every avenue we have to put the pressure on to get this fixed. The recent iPhone throttling story can both help as well as hinder us, but it's a great example of what can happen with public pressure. Downside is it's also an example of why the corporations are told to keep quiet... But if we let that scare us away from applying why pressure they win for free. Want it fixed? Up to us to make it happen, because they won't on their own.
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135 Posts

02-01-2017

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-09, 22:46 PM

wrote:
100s of respondents here, almost 1500 comments... How has this issue not been discussed out in the public more. For those under warranty, make them fix the issue. They will repair or replace your unit. As stated they do know it's a problem. For those not... Get the word out of your struggles. Use the media, tech channels, every avenue we have to put the pressure on to get this fixed. The recent iPhone throttling story can both help as well as hinder us, but it's a great example of what can happen with public pressure. Downside is it's also an example of why the corporations are told to keep quiet... But if we let that scare us away from applying why pressure they win for free. Want it fixed? Up to us to make it happen, because they won't on their own.

I'm located in Central Pa. While I own 2 businesses and have used attorneys in the past for different things,  don't know if those guys do class action lawsuits. I will make a call or 2 in the next few days. 

Please people, if you know or use an attorney, make a quick call and see if we can get this going!!

I for one am not going to stand by and let these jerks rip us off!!

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7 Posts

01-06-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-11, 2:17 AM

I agree, a class action is certainly a way to get some resolve..Im onboard for that...

 On a brighter note, i recieved my replacement from Verizon today. It has build date of 12/14/17 with software build,  Rev NCLS26.118-23-13-3 and Android 7.1.1. It looks like a brand new unit. It has the factory plastic protection on both sides as well as the camera lens...

So far, it appears to be running good. It does appear a bit more responsive. I charged the battery to 100% prior to setting up. The first app i loaded was Accubattery, it is showing a design capacity of the battery of 3000mAh, im not sure on this app if it a true reading. I will do a bit more reasearch. I loaded roughly 15 apps, install them, and updated all that needed updating. After downloading all my backup files, and fully completed the restore it went down to 78%.

Im currently charging it back to 100% and will leave it overnight and will let you know what it drops over night with no SOT.

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