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5 Posts

01-23-2018

Brazil

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 3:26 AM

Hi all, i'm having the same problem, since the last update i cant use my phone to work, i bought this phone dec 2016 and now, when the warranty is off, its starts to restart ans fast consuming the battery, i thought of buying a battery pack but i don't think that it would solve the problem and i do not want to give any dine for moto again, my last phone, moto x1, had workes fine for years and now i have upgraded for a new one and was forced back to moto X. Moto Z was expensive and i don't recommend at all. I was following this topic and now i've decided to join the fight. Turns out that i cant even sell this crap phone, can moto help any way ? Or even want to help the users??? 

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150 Posts

11-14-2016

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 3:53 AM

wrote:

My last post on this thread, and I feel for everyone here and their frustration.  I got a replacement sent out when I got down to a week left on my warranty.  My new unit (not refurb) works fine on 7.1.1.  Battery lasts a day, when my old lasted less than 4 hours.  Here are the facts for my case:

 

  • Battery drain started immediately after the 7.1.1 update (went from a day to under 8 hours immediately)
  • Battery drain continued to get worse over the course of 3 months or so
  • I tried all the fixes, clearing cache, running in safe mode, and factory reset.
  • Nothing fixed the phone..... except when I down-rev'd my phone back to 7.0..... bingo, battery issue resolved.  My phone went back to almost a day on each charge.
  • Allowed the phone to take upgrades after the down-rev...... phone back to under 5 hours of battery life
  • I wanted 7.1.1 and refused to accept I had to stay on 7.0 so while still on warranty I called in for service and got a replacement send out.

Judge for yourselves.  It may not be the case with every phone problem on this thread, but that's pretty clear cut for my case and I'm VERY glad I didnt keep hanging around waiting for a sofware fix.  It's either a software problem or a combination of software problem with some battery models/manufacture dates/lots.

 

In any case, if you are under warranty I URGE you to call in for service.  I am in the US, purchased the phone on Amazon and have AT&T as a carrier.  I told the service tech at Moto I cleared cache, ran in safe mode and did a factory reset and nothing fixed the phone.  He immediately said I performed all the available steps to rule out a rouge app and offered a replacement.

 

Good luck all......


How do you know yours is not a refurb unit? And how did you downgrade back to 7.0?

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84 Posts

09-18-2017

Poland

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 7:55 AM
If anyone is interrested - my battery works great after replacing it under warranty. BT is broken.
I have latest 7.1.1.

In beginning there was full activity bar on battery history, but now seems to be only sporadic. Maybe it was related to broken BT, not sure but still brand new battery solved problem.
Tom
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9 Posts

12-29-2017

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 14:36 PM

So extremely frustrated with no answers! 

Is the Oreo update coming out soon?

Will it fix the battery drain problem?

 

We have 2 Moto Zs, still under contract, but out of warranty as of October.  Only getting a few hours of battery at a time.  

 

Lenovo.....please address this issue! 

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25 Posts

01-03-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 14:40 PM
How can it be the battery??? You said when you went back to 7.0 the phone worked fine....so it's NOT a battery issue. It is the 7.1.1 download it did something to Everyone's phone(when we downloaded it from our own phones)...And personally I want Lenovo to admit this and take responsibility for it! Apple recently did for their battery issue and then put out a fix for it.....Hello Lenovo? What a worthless company, in my opinion! Company!
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14 Posts

11-18-2015

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 15:18 PM

I was fortunate my phone as under warranty still as my insurance extended the warranty for an additional year. I got a refurbished phone still with 7.1.1 but I'm sure there was a new battery in it. Works great again. I did this in November and still working great. I really think replacing the battery is a good solution.

 

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25 Posts

01-03-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 15:39 PM
Yes, but Motorola re-installed 7.1.1...they did it on their end. That is the difference. As I stated..i think the downloads that we did from our own phones is where the problem lies. I have read that if an incorrectly download is sent to a phone it can mess it up. Maybe they sent out the wrong version of 7.1.1 for our phones. I have read that just changing the battery (from a phone that has a download of 7.1.1 from their own phone) does NOT fix the problem. Because if that was the case...then that is what everyone would be doing.
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54 Posts

09-15-2017

Canada

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 15:44 PM

When is Oreo coming?  I would say you could expect it around August. 

 

Will it fix your battery issue. No

 

Is there a fix available?  Yes replace battery and motherboard

 

Is there a free out of warranty solution?  No and there will not be one. In the States an out of warranty repair is $150. Anyone going for Motorola to fix it out of warranty for free needs to move on.  They will not. You must pay the fee

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25 Posts

01-03-2018

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 16:00 PM
If they have to replace the Motherboard to fix this then Motorola sold us a lemon to begin with!
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54 Posts

09-15-2017

Canada

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Re: Moto Z - extreme battery drain after 7.1.1 update

2018-01-23, 16:03 PM

Yes they did. So your third option is to roll back to 7.0. Several people in this forum have said this worked for them.  But Motorola will not do this for you, you'll need to search Google for the tools

 

We simply need to accept that a one year warranty is what it is.. one year.  That's all they guarantee the device for.  Every manufacturer is like this. The only reason Apple reduced their battery replacement price is they admitted the throttling was intentional.  I'd they had an update unexpectedly affecting a small percentage of out of warranty devices, you'd be paying them as well.  No when we buy these things we need to accept what is told to us.  One year that's all they guarantee. 

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