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5418 Posts

07-12-2014

United States of America

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-18, 20:51 PM

Hi guys! I apologize for the delay in responding back. Our product team is still looking into these reports, so if you haven't yet, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

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1 Posts

10-18-2017

Switzerland

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-18, 20:54 PM

Hi Moto_JM can you please run a diagnostic on my device remotely? I am having the weirdest issue with the battery drain. There is no drain. Just an abrupt black screen shutdown of the phone and on restarting the battery goes down from some high value to a minimal sub 5% value. I have infact factory reset my phone and started all over again and even then the problem persists.

 

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40 Posts

08-08-2014

Hungary

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-18, 20:59 PM
I can even provide you a bugreport of this day. Just let me know, and I will send it in a PM.
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35 Posts

08-31-2017

United States of America

74 Signins

389 Page Views

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-19, 1:00 AM
Reboot to bootloader, boot into factory mode, tap on CQA test after the notification pops up, then go into CQA menu and tap battery. That should update the software with what's really going on with your battery.
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35 Posts

08-31-2017

United States of America

74 Signins

389 Page Views

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-19, 1:05 AM
Hi Moto_JM, I've updated my profile and yes.
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40 Posts

08-08-2014

Hungary

218 Signins

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-19, 8:20 AM

The saga continues:

 You can see here, that after yesterday's 3% I put the Incipio pack on, it charged the phone up to around 50%. Later I connected the phone together with the batter pack to the supplied charger, and let it charge overnight. This morning I removed the power mod. After an hour, the phone rebooted itself.

This screenshot and another bugreport was taken at this point.

 

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40 Posts

08-08-2014

Hungary

218 Signins

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-19, 9:11 AM

And again:

 

 

And the phone was on all the time, except when it rebooted.

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214 Posts

11-05-2014

United States of America

188 Signins

2815 Page Views

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-20, 16:09 PM

My horrible battery life has been consistent through multiple updates and multiple Moto Z's. I think it's just the phone, there's no helping it. I'm stuck with it for another year though unfortunately.

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135 Posts

02-01-2017

United States of America

192 Signins

1991 Page Views

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Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-20, 20:04 PM

Since my post in Sept about this battery drain, missing Wifi and/or Bluetooth  it seems like everyone has been working hard to get their phones back to normal.

That is much more work than I feel is required....Reboot, reset, give us your Imei #. This is ridiculous !!

The latest update has done nothing. I dropped my first Moto ( which was fine) back in April and rec'd a replacement ( yes, I bought the warranty) for $149 and all was fine...Till the 7.1.1!! I am receiving a replacement tomorrow free of charge because of this "defect". If this happens again, I'm sellling this piece of S*%t and getting something else. I was a loyal Motorola guy since the days of the flip Razor...Not any more!!

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1 Posts

10-21-2017

Hong Kong S.A.R of China

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  • Message 90 of 1473

Re: Moto Z - extreme battery drain after 7.1.1 update

2017-10-21, 9:20 AM

Hello JM
I think the issue is not about how we can save battery life, I am sure most of us have been doing it before the so-called update to 7.1.1.  Before update, I can have 7 hours, now only 3 hours.  Have not changed any habits; have not changed any hardware or software; so there MUST be something in the 7.1.1 update which drains battery life.

Would you recommend or against a full factory reset?  I cannot survive on 3 hours battery life....

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