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Terptime
Paper Tape
Posts: 11
Registered: ‎10-18-2018
Location: US
Views: 466
Message 1371 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update


@HeyRadar wrote:

That sucks for Florida residents.

 

So they will cover the"post warranty" defect.  But there is a deductable?  

 

I would still call Verizon and ask.


I did. You have to opt for the replacement plans with $149 deductible and $13/month. Does not cover manufacturer defects and issues but broke or stolen...

MeMe11
Blue Screen Again
Posts: 3
Registered: ‎01-19-2018
Location: US
Views: 462
Message 1372 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

You dont mention if you bought your phone from Verizon, how old your phone is and past the warranty it is.
HeyRadar
Fanfold Paper
Posts: 14
Registered: ‎10-12-2016
Location: US
Views: 461
Message 1373 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

I'm sorry to hear that.  I hope the others in the other 49 starts can benefit. I know that I'm ecstatic that I have a working phone (for now).

MeMe11
Blue Screen Again
Posts: 3
Registered: ‎01-19-2018
Location: US
Views: 457
Message 1374 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

You dont mention if you bought your phone from Verizon, how old your phone is and how long past the warranty it is.

Terptime
Paper Tape
Posts: 11
Registered: ‎10-18-2018
Location: US
Views: 307
Message 1375 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

To whom are you asking that question, MeMe11?

DragosXC
Paper Tape
Posts: 2
Registered: ‎10-05-2018
Location: RO
Views: 262
Message 1376 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

Managed to get a fix!!!

I have sent my moto z to the local Motorola service center (Depanero in Bucharest). They said the battery was dead and needed replacement. I agreed and paid approx 46 USD. Got the phone back in approx 1 week and since 16 november I am using it again. I received also a security update on it and now I am amazed about the battery life. It goes one day easily with regular use (minimum YouTube time) and I do not even carry my extra motomod battery with me anymore. I hope this miracle will last forever! Happy to get my Moto Z working again!

Babsy64
Paper Tape
Posts: 3
Registered: ‎09-03-2017
Location: US
Views: 152
Message 1377 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

I had to stop using my Moto Z, as I couldn't even unplug it, because the phone just shut off, because the battery drained to zero %. I really would like to use my phone again, as I only had it for 4 months before that update that ruined it. What do you suggest I do with it now?? Is there a fix? Or am I out all that money, with a useless phone? I hope someone has an answer for me.

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Laxin98
Fanfold Paper
Posts: 8
Registered: ‎01-24-2018
Location: US
Views: 124
Message 1378 of 1,378

Re: Moto Z - extreme battery drain after 7.1.1 update

Lenovo doesn't care and won't do anything for you

If you want to try getting a warranty and then replacing, it'll take you the "waiting period" before you have a fuctional mobile device again

 

My solution was to go to my carrier, Verizon, and explain the issue to them.

Was offered half off the "warranty claim" ~ $75 or an S8 for some other amount

 

Good luck and F Lenovo

 

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