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Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 1,856
Message 81 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

Hi guys! I apologize for the delay in responding back. Our product team is still looking into these reports, so if you haven't yet, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

shrutijain81
Paper Tape
Posts: 1
Registered: ‎10-18-2017
Location: CH
Views: 1,849
Message 82 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

Hi Moto_JM can you please run a diagnostic on my device remotely? I am having the weirdest issue with the battery drain. There is no drain. Just an abrupt black screen shutdown of the phone and on restarting the battery goes down from some high value to a minimal sub 5% value. I have infact factory reset my phone and started all over again and even then the problem persists.

 

Screenshot_20171018-221313.png

Benoe
Punch Card
Posts: 32
Registered: ‎08-08-2014
Location: HU
Views: 1,841
Message 83 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

I can even provide you a bugreport of this day. Just let me know, and I will send it in a PM.
Teblanc2
Serial Port
Posts: 33
Registered: ‎08-31-2017
Location: US
Views: 1,819
Message 84 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

Reboot to bootloader, boot into factory mode, tap on CQA test after the notification pops up, then go into CQA menu and tap battery. That should update the software with what's really going on with your battery.
Teblanc2
Serial Port
Posts: 33
Registered: ‎08-31-2017
Location: US
Views: 1,817
Message 85 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

Hi Moto_JM, I've updated my profile and yes.
Benoe
Punch Card
Posts: 32
Registered: ‎08-08-2014
Location: HU
Views: 1,684
Message 86 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

The saga continues:screenshot-2017-10-19-09-57-28-1.png

 You can see here, that after yesterday's 3% I put the Incipio pack on, it charged the phone up to around 50%. Later I connected the phone together with the batter pack to the supplied charger, and let it charge overnight. This morning I removed the power mod. After an hour, the phone rebooted itself.

This screenshot and another bugreport was taken at this point.

 

Benoe
Punch Card
Posts: 32
Registered: ‎08-08-2014
Location: HU
Views: 1,671
Message 87 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

And again:screenshot-2017-10-19-11-08-03-1.png

 

 

And the phone was on all the time, except when it rebooted.

ah42
HDMI
Posts: 226
Registered: ‎11-05-2014
Location: US
Views: 1,547
Message 88 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

My horrible battery life has been consistent through multiple updates and multiple Moto Z's. I think it's just the phone, there's no helping it. I'm stuck with it for another year though unfortunately.

Streaks714
HDMI
Posts: 135
Registered: ‎02-01-2017
Location: US
Views: 1,829
Message 89 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

Since my post in Sept about this battery drain, missing Wifi and/or Bluetooth  it seems like everyone has been working hard to get their phones back to normal.

That is much more work than I feel is required....Reboot, reset, give us your Imei #. This is ridiculous !!

The latest update has done nothing. I dropped my first Moto ( which was fine) back in April and rec'd a replacement ( yes, I bought the warranty) for $149 and all was fine...Till the 7.1.1!! I am receiving a replacement tomorrow free of charge because of this "defect". If this happens again, I'm sellling this piece of S*%t and getting something else. I was a loyal Motorola guy since the days of the flip Razor...Not any more!!

atuchan
Paper Tape
Posts: 3
Registered: ‎04-24-2012
Location: US
Views: 1,639
Message 90 of 1,437

Re: Moto Z - extreme battery drain after 7.1.1 update

I am getting the similar symptom.  It was ok for a while after my update (the phone is less then two months old) but I am noticing that my phone only gets a few hours now. It is quite annoying as I switched to Moto Z from Moto X Syle which had very little battery life after a couple years.   At least my Bluetooth and Wifi seems to work fine still.  I hope this symptom gets fixed soon. 

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