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04-12-2018

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Moto Z not updating to Android 7

2018-04-12, 19:52 PM

Hi,

 

I just bought a Motorola Moto Z. Everything seemed to be working fine, but now the system won't update beyond Android 6.0.1.

 

The model is XT1650-03

Software channel - reteu

Build no. - MPL24.246-45

 

I bought this phone with the idea that I could eventually update it to Oreo. 

 

So is there a way to get this update? Or am I better of returning this cellphone since it's an old model or something?

 

I'm not very tech savvy when it comes to smartphone, so I could really use some help. Thanks! 

 

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11440 Posts

03-05-2018

US

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Re: Moto Z not updating to Android 7

2018-04-12, 20:12 PM

Hi SU663,

 

Thanks for posting. It's a bit weird to me that your phone is not even yet in Nougat. May I know what is your carrier? I would suggest we try clear cache partition. Please follow this link. Once you have performed CCP, kindly check system update via Settings > System Update.

 

Best regards,
Rich
Motorola Support

 

 



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5 Posts

04-12-2018

NL

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Re: Moto Z not updating to Android 7

2018-04-13, 7:28 AM

I cleared the cache and reboot it, but there were no new updates. 

 

As for the carrier, I don't have a provider/sim card installed yet. Could that be the problem? 

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Re: Moto Z not updating to Android 7

2018-04-13, 18:23 PM

Hi SU663,

 

Thanks for the response. Yes, it could be the problem. You might need to have a working service on your device for you to receive an update. Kindly use a sim card on your phone and then check for a system updates. Let me know if that fix the issue. Thanks

 

Best regards,
Rich
Motorola Support



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5 Posts

04-12-2018

NL

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Re: Moto Z not updating to Android 7

2018-04-14, 19:26 PM

Thanks for the advice. I've ordered a new sim card, so I hope that does the trick

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12372 Posts

02-02-2016

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Re: Moto Z not updating to Android 7

2018-04-14, 20:05 PM

May I ask where you purchased the phone?

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5 Posts

04-12-2018

NL

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Re: Moto Z not updating to Android 7

2018-04-26, 18:47 PM

Hello again,

 

I got the sim card and the phone immediately started updating. Thanks a lot for the advise. 

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11440 Posts

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Re: Moto Z not updating to Android 7

2018-04-27, 12:53 PM

Hi SU663,

 

You're welcome. If you have any other concern don't hesitate to post here. We have a great team to assist you. :smileyhappy:

 

Best regards,
Rich
Motorola Support



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1 Posts

10-18-2018

EG

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  • Message 9 of 16

Re: Moto Z not updating to Android 7

2018-10-18, 9:56 AM

Same problem,same successful solution, thank you very much.

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1 Posts

01-25-2019

ZA

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  • Message 10 of 16

Re: Moto Z not updating to Android 7

2019-01-25, 10:13 AM

Hey Motorola Support,

 

I have the same problem, stuck on Android 6.0.1. I have a sim card, been using the phone for a year. It says it has the latest software. I tried clearing the cache, same result. My carrier is Cell C in South Africa in case that matters.

 

Moto Z Play

Model XT1635-03

Build MCN24-5

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