08-09-2016 07:05 AM
08-09-2016 07:29 AM
Wow, I hate that you guys had to go through this long process waiting on your phones. I feel lucky because I ordered mine on bestbuy.com for in-store pickup on 7/31 and went and picked it up on 8/1. I was also surprised that they had one of the Incipio wireless charging power packs in stock, because they were listed as out of stock on motorola.com. I hope all of you get your phones soon!
08-09-2016 08:38 AM
Hi, figured it would make the most sense to post in a preexisting thread. I'm a tad concerned about my order as well; placed on 7/29 and estimated arrival is 8/8, but haven't seen movement beyond "Device Being Built" (which was on 7/29). Just want to see if there's any more info available beyond that -- I've got a trip coming up and was hoping to have my new phone in time for that. (It's a Z Force, but again, didn't seem to make sense to make a new thread when there was already one available.)
I would be happy to check for an update on the order status. Can you please PM me your order number?
08-09-2016 08:58 AM
08-09-2016 11:03 AM
I have escalated the issues, the cases will be checked shortly. I am sorry for the delay response.
Is there someone I should give my order number to?
You are probably fine they got my order info through my account. If they needed it they would probably ask.
08-11-2016 10:29 AM
Well, after all of that, I did manage to receive my Moto Z and a battery mod today, despite the brief customs delay (and actually, the mod arrived separately and was a surprise). Thanks to all the support people who helped me.
(But for what it's worth, while I did receive an initial email receipt, I never got a shipping notification email and the order status system still refuses to acknowledge the existence of my order. So without the help from support, I never would have known it was coming.)
08-11-2016 12:51 PM
Glad you got yours. I had to pick up my Z Force from FedEx after they ignored my delivery hold. Now that I have it, I do love the phone. Have been told that my wireless charging battery Moto Mod preorder, expected 8/8, will arrive no later than 8/16 due to stock issues on their side.