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3 Posts

03-15-2019

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Moto z force 2 is overheating when charged

2019-03-15, 21:45 PM

I had my Moto Z-Force plugged into my car today and it got really hot. It was in the middle of shutting down or turning back on I think, stuck on the Motorola blue screen. The charger was incredibly hot and burned my finger. This was on the second attempt on that charger. I came home and used a different cable and it different charger and the same thing happened. Yes I am using the cable that came with the phone. I need help with this right now.

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12354 Posts

02-02-2016

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Re: Moto z force 2 is overheating when charged

2019-03-15, 22:05 PM

Since this forum is mostly peer-to-peer, I strongly urge you to call Moto Support for quicker turnaround time.

 

If the phone was too hot, it would shut itself down.  What else was the phone doing beside charging?

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3 Posts

03-15-2019

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Re: Moto z force 2 is overheating when charged

2019-03-16, 15:13 PM

Thanks for your reply.  I wondered if any others had this issue.  I plan to bring it in today to Best buy where I bought it,  if I can get there.  It's doing nothing else.  As soon as I plug it in, it begins to heat up.  Within a minute it goes to that Moto screen. I think it's trying to turn off but can't. When i unplug it, it stays that way until it cools down.  Then it needs a restart to make calls. 

I hoped for something from Lenogo as I had seen posts from them b before.  Can anyone recommend another online contact? I am disabled and it may take some time to get a ride. Thanks in advance. 

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93 Posts

08-30-2018

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Re: Moto z force 2 is overheating when charged

2019-03-19, 14:04 PM

Hello Meri7

 

I'm sorry to hear that this is occurring.  I've just sent a private message to you so I can get some further information.

 

Becky

 

 



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