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Tytler
Paper Tape
Posts: 1
Registered: ‎06-04-2019
Location: NG
Views: 155
Message 1 of 2

Moto z play sound issue

Good day.please am really having issue with the sound of my Moto z play .can't play media .or listen to any audio music .I have to restart my phone for like 5 times b4 sound start working later again it will stop .now am using Bluetooth headset with my phone which doesn't sound nice 

Senior MotoAgent
Senior MotoAgent
Posts: 6,244
Registered: ‎03-05-2018
Location: US
Views: 153
Message 2 of 2

Re: Moto z play sound issue

Hi Tytler,

 

Thanks for posting. Have you tested the Speaker in the Moto Help app > Device Diagnosis > Hardware Test >  Speaker? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support