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skaledecker
Ctrl-Alt-Del
Posts: 12
Registered: ‎04-03-2017
Location: US
Views: 124
Message 11 of 14

Re: My Moto Z is broken after the update.

I'm still having the issue and have had to discontinue using the phone. 

Senior MotoAgent
Senior MotoAgent
Posts: 5,590
Registered: ‎03-05-2018
Location: US
Views: 104
Message 12 of 14

Re: My Moto Z is broken after the update.

Hi skaledecker,

 

Thanks for the response. I'd like to confirm, what troubleshooting steps have you done so far? Also, are you having an issue with WiFi? Could you send me a screenshot sample of the error? Thanks.

 

Best regards,
Rich
Motorola Support

 

 

griffinld02
Paper Tape
Posts: 3
Registered: ‎06-21-2018
Location: US
Views: 102
Message 13 of 14

Re: My Moto Z is broken after the update.

I can verify we are still on this thread.

Senior MotoAgent
Senior MotoAgent
Posts: 5,590
Registered: ‎03-05-2018
Location: US
Views: 87
Message 14 of 14

Re: My Moto Z is broken after the update.

Hi griffinld02,

 

I'd like to verify, have you performed factory data reset? Are you still having the same issue?

 

Best regards,
Rich
Motorola Support

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