09-03-2017 10:56 AM
09-04-2017 09:43 AM
The same issue after update to 7.1.1.
Already tried everything proposed by support (restart/forget network data/clear partion/full wipe etc.) nothing help me to fix issue.
Updated my account with phone/serial, so could you please check it for me as well?
If you did everything as above, there is nothing to check. Assuming wifi is not turning on or seeing any networks (you don't really specify):
If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.
09-08-2017 11:34 AM
Nope. Using "Support" and filling out the form results in an error when submitting the information. Tried it multiple times. I presume this is due to me being under warranty. Once I'm out, I suspect the form will work as I'll be paying for "repair."
09-28-2017 05:43 PM
I now have the WiFi and Bluetooth issue.
WiFi just happened, Bluetooth had been sketchy since NCL26-118-23-1.
WiFi won't turn on.
Doesn't find any networks
MAC address: 02:00:00:00:00:00
Mobile hotspot: Error
Things I've done:
Network settings reset
Factory reset via settings (no backup data & as new device)
Factory reset via recovery menu
The last time I used WiFi I was walking out the door at work while turning WiFi off and my phone shut down because the battery died. The phone died while the WiFi was shutting down. Not sure if that's relevant but whatever.
Since there's no fix for this I'm now going to contact Moto for repair or replacement.
I did take a bug report right after a fresh start and turning WiFi on. If you guys at Moto want it, let me know.
I'll make sure my profile is up to date with IMEI/serial. My Motorola privacy settings are enabled if you'd like to look in on my device.
09-28-2017 08:58 PM - edited 09-28-2017 09:02 PM
Nevermind on looking in on the device, I'm resetting and packing it up tonight. Sending it in for repair or replacement tomorrow.
If you're not able to get to the right page to request a repair: Go to https://motorola-global-portal.custhelp.com/app/registration
Then click 'My Stuff' in the upper right corner. Then go to your devce and click 'request a repair'.
If you're device is not registered you should be able to do it there.
Hope this helps
10-03-2017 11:42 PM
I am having the exact same issue. I already did everything proposed. All my info is updated. Need help.
If you've read through this thread and tried everything then there's not much left to do. Sorry to say.
I sent mine in on Friday 9/29, they received it on Monday 10/2, and I received a "like new" device Tuesday 10/3.
No word on what was wrong with it. They probably just confirmed the issue was present and shipped me a refurbished/like new device.
Are you within the 1 year warranty?