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What's DOS?
Posts: 2
Registered: ‎12-01-2017
Location: US
Views: 1,026
Message 81 of 122

Re: My new Moto z WiFi is not working at all

Just got an unlocked Moto Z from amazon, with wifi not working at all right out of the box Smiley Sad

Can't see any access points from the phone. And yes there is working Wifi around that I can connect to using other phones.

Initially the phone had android 6, there was an ota update to version 7 available, updated, but no luck.

Cleared cache as this thread suggested, did factory reset as well. Still no Wifi.

Thinking of returning the device, but before I do that, two q:

1. Are there any other troubleshooting steps I should do before returning?

2. How can I guarantee that the next moto Z I get won't have the same problem? Buy directly from best buy?

enigmamia
Fanfold Paper
Posts: 7
Registered: ‎11-15-2017
Location: US
Views: 1,020
Message 82 of 122

Re: My new Moto z WiFi is not working at all

Send it back. Get your money back. I've tried two of them. Tried all suggestions. Nothing fixed problem. Shocking how it can be on the market still with no fix. I'm moving on to a different phone. Not sure what. Someone is loaning me an iphone.
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What's DOS?
Posts: 2
Registered: ‎12-01-2017
Location: US
Views: 1,013
Message 83 of 122

Re: My new Moto z WiFi is not working at all

@enigmamia, I see, thanks.
ayyashayyash
Paper Tape
Posts: 6
Registered: ‎11-30-2017
Location: JO
Views: 936
Message 84 of 122

Re: My new Moto z WiFi is not working at all

And now I get the update for November, only it requires Wifi to work! does anyone know how to override that rule?

Did anyone reset to factory setting and got a better result?

ayyashayyash
Paper Tape
Posts: 6
Registered: ‎11-30-2017
Location: JO
Views: 935
Message 85 of 122

Re: My new Moto z WiFi is not working at all

You posted this in March, any updates? how did u resolve it?


@Nizaamh wrote:

Hi. After the nougat update the bluetooth want working.

After the recent security update the wifi doesnt work at all.

It just searches and cant connect at all. This looks like a bad OTA.

Cmon Lenovo sort this out

 


 

Dipak4u
Paper Tape
Posts: 1
Registered: ‎12-06-2017
Location: IN
Views: 914
Message 86 of 122

Re: My new Moto z WiFi is not working at all

My wifi is not working what to do.. plz advice should i visit service center.

 

Dipu
Ali-2121
What's DOS?
Posts: 1
Registered: ‎12-08-2017
Location: GB
Views: 881
Message 87 of 122

Re: My new Moto z WiFi is not working at all

Moto WIFI & Hotspot is not working. I tried: 

 

- Hard Restart

- Clearing Cache

- Reset Network

 

Note the error message under the Wifi hotspot setting page in the attached image. 

 

Expect this is a hardware error and returning the device to retailer. 

 

Device is only a few moths old and has been well looked after, no other faults. Not good enough that it is having these problems. 

ayyashayyash
Paper Tape
Posts: 6
Registered: ‎11-30-2017
Location: JO
Views: 797
Message 88 of 122

Re: My new Moto z WiFi is not working at all

I've just factory-reset... no wifi. I HATE YOU MOTO! 

Marco_hdz14
Paper Tape
Posts: 1
Registered: ‎09-17-2017
Location: US
Views: 760
Message 89 of 122

Re: My new Moto z WiFi is not working at all

i had the same problem my bluetooth and wifi wasnt working at all it would activate but disconect a minute later so i couldnt find the solution i did everything but nothing seem to work so if you own a moto z force or moto if you have verizon i know the solution disable security and privacy go to apps and put force to stop or disable and that will enable your bluetooth and wifi if not the your antenna is messed up 

saintRebie
Paper Tape
Posts: 1
Registered: ‎01-03-2018
Location: PH
Views: 599
Message 90 of 122

Re: My new Moto z WiFi is not working at all

Just this morning wifi is all good. then suddenly it won't detect my wifi and won't connect. Mobile data is working just fine. what could've happened?

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