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itunuonyx
Not applicable
Posts: 1
Registered: ‎03-25-2019
Location: US
Views: 324
Message 1 of 2

My phone speaker isn't working in Moto Z

When am about to rexrece a call I have to put my phone on speaker so the other person at the end can hear me and I can hear them also,if not I cantc hear nothing,also when I try to play music using my phone I doesnt bring out the sound,why is this?

Agent_Swaraj
Not applicable
Posts: 5,752
Registered: ‎12-04-2017
Location: IN
Views: 285
Message 2 of 2

Re: My phone speaker isn't working in Moto Z


@itunuonyx wrote:

When am about to rexrece a call I have to put my phone on speaker so the other person at the end can hear me and I can hear them also,if not I cantc hear nothing,also when I try to play music using my phone I doesnt bring out the sound,why is this?


Hello itunuonyx,

 

Thanks for posting, sorry to hear about this. Can we quickly test this under 'Moto Help' app to see if this hardware issue? Go to Moto Help app > Hardware test > Receiver and Audio connection > test and let us know how it goes?


Regards,

Swaraj

Motorola Support

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