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Not happy about Motorola reliability

2020-07-31, 19:27 PM

I have had three Motorola cell phones: 

 

Moto G3, 2 months after the warranty, when I was speaking on the phone my voice was sounding choppy of simply was inaudible.

 

Moto G4: After 18 months the thing kept rebooting at random, factory reset to no avail. Eventually, it could not be recharged. Thinking I was getting these reliability because I was on the lower end of to Motorola I went for a Z3

 

Moto Z3: Was great for 1 year then the speaker blew. It still produces sound. I can hear someone speaking and what  they say but the sound is awfull. I figured I could fix this by replacing the speaker, knowing the job that it is... Before the part arrived, my screen started to make a vertical green line. This is indicating that the display is starting to fail. 

 

I did not think a cell phone would last me forever but this is not right, at all.

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9791 Posts

03-05-2018

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Re:Not happy about Motorola reliability

2020-08-03, 13:37 PM

Hi barboy,

 

I'm sorry to know about that. Considering your situation, it would definitely be ideal to have the phone serviced for repair. Please let me know if you need assistance on that. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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2 Posts

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CA

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Re:Not happy about Motorola reliability

2020-08-04, 17:52 PM

I know that but honestly, it would cost me as much to repair it (new digitizer, speaker and service fees) as buying another, possibly from another brand. I hoped Motorola would have better durability than what I experienced with the three cell phones I bought. 

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Re:Not happy about Motorola reliability

2020-08-05, 21:49 PM

Hi barboy,

 

I would like to further assist you with this, can you please update your forums profile with your IMEI/Serial number and I'll check the warranty status of your phone. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Not happy about Motorola reliability

2020-08-06, 13:11 PM
imei updated
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Re:Not happy about Motorola reliability

2020-08-06, 21:27 PM

Hi barboy,

 

Thank you. I'm checking this with my colleague. I will let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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