11-17-2017 08:21 PM
I am having problems adding some Moto Mods to MyStuff for warranty support. The UID has lowercase letters as well as numbers and it doesn't matter if I enter them or skip them (like I skip the dashes) it doesn't seem to find it. It occurs on the Alexa Mod, Incipio Car Dock, JBL SoundBoost, Moto Power Pack, and others I have.
02-06-2019 01:33 PM
Thank you for posting. I'd like to help. Please make sure you're adding it on the Motorola website on your country. Can you please confirm your country? Also, please provide me the IMEI/Serial Number of the mod and I'll try replicating it. Thanks.
06-27-2019 05:12 PM - edited 06-27-2019 05:12 PM
I am also having problems adding my moto 360 camera to my stuff.
Keep getting the below message.
An error occurred retrieving your information. Please confirm and try again.
Tried multiple times.
Can't find a UID anywhere on the package and the one in the software doesn't work.
06-28-2019 10:54 AM - edited 06-28-2019 11:15 AM
UID can be written on the phone itself. May I know what UID are you trying to add? It should be 16 or more digits/char. Also, when you add it to My Stuff, try to add 8 zeros at the beginning of the UID and don't put any dashes. It should look like this 0000000012345689.