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speters
Punch Card
Posts: 68
Registered: ‎03-20-2017
Location: US
Views: 729
Message 1 of 9

Problem adding Moto Mods to My Stuff

I am having problems adding some Moto Mods to MyStuff for warranty support. The UID has lowercase letters as well as numbers and it doesn't matter if I enter them or skip them (like I skip the dashes) it doesn't seem to find it. It occurs on the Alexa Mod, Incipio Car Dock, JBL SoundBoost, Moto Power Pack, and others I have.

 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 663
Message 2 of 9

Re: Problem adding Moto Mods to My Stuff

Hi speters

 

Would you mind sending us the IMEIs of all those devices via PM so we can try it on our end? 

 

Regards,
Ella
Motorola Support

 

 

 

Ken88r1
What's DOS?
Posts: 2
Registered: ‎11-28-2017
Location: US
Views: 617
Message 3 of 9

Re: Problem adding Moto Mods to My Stuff

I’m trying to add 360watch and moto mod battery I see no place to enter this information on the site 

DYS
What's DOS?
Posts: 1
Registered: ‎02-20-2015
Views: 383
Message 4 of 9

Re: Problem adding Moto Mods to My Stuff

hi i also encounter this issue when i trying to add moto mods to my account. can you help me with that issues?

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 341
Message 5 of 9

Re: Problem adding Moto Mods to My Stuff

Hi DYS,

 

Thank you for posting. I'd like to help. Please make sure you're adding it on the Motorola website on your country. Can you please confirm your country? Also, please provide me the IMEI/Serial Number of the mod and I'll try replicating it. Thanks.

 

Best regards,
Rich
Motorola Support

defgod321
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Posts: 37
Registered: ‎08-25-2015
Location: US
Views: 201
Message 6 of 9

Re: Problem adding Moto Mods to My Stuff

I am also having problems adding my moto 360 camera to my stuff.

Keep getting the below message.

An error occurred retrieving your information. Please confirm and try again.

Tried multiple times.

Can't find a UID anywhere on the package and the one in the software doesn't work.

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 182
Message 7 of 9

Re: Problem adding Moto Mods to My Stuff

Hi defgod321,

 

UID can be written on the phone itself. May I know what UID are you trying to add? It should be 16 or more digits/char. Also, when you add it to My Stuff, try to add 8 zeros at the beginning of the UID and don't put any dashes. It should look like this 0000000012345689.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

defgod321
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Posts: 37
Registered: ‎08-25-2015
Location: US
Views: 160
Message 8 of 9

Re: Problem adding Moto Mods to My Stuff

That didn't work either.

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 132
Message 9 of 9

Re: Problem adding Moto Mods to My Stuff

Hi defgod321,

 

Thanks for trying. I'll get further information on this. I'll let you know if we can add it to My Stuff. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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