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Moto Z Phones - Mod CapableMoto Z
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1 Posts

06-18-2021

Bulgaria

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Proximity sensor does not work correctly

2021-06-18, 22:18 PM

I have MOTO Z. Proximity sensor very often doesn't work. For example when someone call me the display becomes dark and I can not answer

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4519 Posts

03-11-2019

United States of America

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  • Posts: 4519
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  • Location: United States of America
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  • Message 2 of 2

Re:Proximity sensor does not work correctly

2021-06-19, 15:49 PM

Hi Andreev100,

 

I definitely would like to help you with this. Please try to perform a hardware test on your hardware test which is on the Device Help/Moto Help app. We also suggest to clear the cache and app data/storage of the dialer/phone app by going to Settings > Apps > Phone/Dialer > Storage > Clear Cache and App Data. Then reboot the phone. 

 

Best regards,
Zeke
Motorola Support



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