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PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 359
Message 1 of 13

Re: Flashlight and camera are not in sync

Hello pls i have tried all this but it not working...Any help
Senior MotoAgent
Senior MotoAgent
Posts: 5,627
Registered: ‎03-05-2018
Location: US
Views: 345
Message 2 of 13

Re: Flashlight and camera are not in sync

Hi PATTERSON,

 

Thanks for posting here. Can you please further explain what observe? I'd like to help. Thanks.

 

Best regards,
Rich
Motorola Support

PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 315
Message 3 of 13

Re: Flashlight and camera are not in sync

Please i mean my moto z camera doesn't synchronize with the flash light and i have tried to clear cache data and also try safe mode but still not working
PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 314
Message 4 of 13

Re: Flashlight and camera are not in sync

Please i mean my moto z camera doesn't synchronize with the flash light and i have tried to clear cache data and also try safe mode but still not working

Senior MotoAgent
Senior MotoAgent
Posts: 5,627
Registered: ‎03-05-2018
Location: US
Views: 305
Message 5 of 13

Re: Flashlight and camera are not in sync

Hi PATTERSON,

 

Thanks for testing it on safe mode. Are you using a third party camera app? If so, kindly uninstall it. Also, check if the moto camera app is updated in Playstore. Just go to Playstore > Camera and you should see if the moto camera needs an update. When did you first encounter this issue?

 

Best regards,
Rich
Motorola Support

PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 267
Message 6 of 13

Re: Flashlight and camera are not in sync

I don't have a thirdparty apps install and i have updated the camera as you said but still it not working...the flashlight flash before the camera take picture...pls help on this

Senior MotoAgent
Senior MotoAgent
Posts: 5,627
Registered: ‎03-05-2018
Location: US
Views: 252
Message 7 of 13

Re: Flashlight and camera are not in sync

Hi PATTERSON,

 

Please try clearing the data of the camera and let me know if it will fix it. (Settings > Apps > Tap 3 vertical dots > Show System > Camera > Storage > Clear Data). Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 241
Message 8 of 13

Re: Flashlight and camera are not in sync

I have cleared the camera data as you said but still not working,so i updated my profile...hope you will help me out

Senior MotoAgent
Senior MotoAgent
Posts: 5,627
Registered: ‎03-05-2018
Location: US
Views: 233
Message 9 of 13

Re: Flashlight and camera are not in sync

Hi PATTERSON,

 

Thanks for trying. Are you using an SD card as a storage for your photos? If so, kindly unmount the SD card and then try the camera again. Let me know. 

 

Best regards,
Rich
Motorola Support

PATTERSON
Fanfold Paper
Posts: 7
Registered: ‎08-16-2018
Location: GH
Views: 230
Message 10 of 13

Re: Flashlight and camera are not in sync

Thanks,but i don't have any sd card installed i only use the phone storage..