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Dysake
Paper Tape
Posts: 1
Registered: ‎07-08-2018
Location: US
Views: 181
Message 1 of 2

Sounds when making calls doesn't work unless it's on speaker

When making a call the recipient can't hear me unless I put my phone on speaker.

Senior MotoAgent
Senior MotoAgent
Posts: 5,596
Registered: ‎03-05-2018
Location: US
Views: 159
Message 2 of 2

Re: Sounds when making calls doesn't work unless it's on speaker

Hi Dysake,

 

Thanks for posting. That's pretty odd. May I know what troubleshooting steps have you done so far? I'm thinking if it's something to do with the microphone, could you please test the microphone on Device Help App > Fix > Hardware Test > Microphone. I would also suggest booting the phone into safe mode to see if we'll be able to replicate it. Let me know. 

 

Thanks

Rich

Motorola Support

 

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