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07-09-2018

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Sounds when making calls doesn't work unless it's on speaker

2018-07-09, 3:26 AM

When making a call the recipient can't hear me unless I put my phone on speaker.

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9219 Posts

03-05-2018

US

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Re: Sounds when making calls doesn't work unless it's on speaker

2018-07-09, 20:12 PM

Hi Dysake,

 

Thanks for posting. That's pretty odd. May I know what troubleshooting steps have you done so far? I'm thinking if it's something to do with the microphone, could you please test the microphone on Device Help App > Fix > Hardware Test > Microphone. I would also suggest booting the phone into safe mode to see if we'll be able to replicate it. Let me know. 

 

Thanks

Rich

Motorola Support

 



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