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Sedlak
Not applicable
Posts: 3
Registered: ‎06-26-2018
Location: DE
Views: 223
Message 1 of 6

The camera does not catch focus in automatic mode.

When I try to take a photo of distant objects or open air my camera does not catch focus in automatic mode. When I take a picture of close objects eg. documents, etc. I do not have this problem and the camera catch focus normally. I can also set the focus in manual mode.

Agent_Rich
Not applicable
Posts: 5,590
Registered: ‎03-05-2018
Location: US
Views: 190
Message 2 of 6

Re: The camera does not catch focus in automatic mode.

Hi Sedlak,

 

Thanks for sharing. That's odd. Are we referring to the default camera of the device? Can you test in safe mode to see if we're able to reproduce it?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears

 

Best regards,
Rich
Motorola Support

Sedlak
Not applicable
Posts: 3
Registered: ‎06-26-2018
Location: DE
Views: 182
Message 3 of 6

Re: The camera does not catch focus in automatic mode.

It is a problem with a rear camera that’s mean main camera.
I followed your advice but is still the same problem.

Agent_Rich
Not applicable
Posts: 5,590
Registered: ‎03-05-2018
Location: US
Views: 172
Message 4 of 6

Re: The camera does not catch focus in automatic mode.

Hi Sedlak,

 

Thanks for the prompt response. That's weird. Make sure that there's no plastic that covers the rear camera. Also, let's try to clear the data and cache of the app. Kindly go to Settings > Apps > Camera > Clear Data. Let me know.

 

Best regards,
Rich
Motorola Support

 

 

Sedlak
Not applicable
Posts: 3
Registered: ‎06-26-2018
Location: DE
Views: 166
Message 5 of 6

Re: The camera does not catch focus in automatic mode.

I did everything as you recommended but still does not work.

Agent_Rich
Not applicable
Posts: 5,590
Registered: ‎03-05-2018
Location: US
Views: 142
Message 6 of 6

Re: The camera does not catch focus in automatic mode.

Hi Sedlak,

 

Thanks for trying. This is weird. I'm thinking if this is a hardware issue already. Let's try resetting your phone to its factory default settings to make sure. Here's the link on how you can perform factory data reset. Click here. Make sure you have a backup data. Everything will be deleted by doing a factory reset. Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support

 

 

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