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03-16-2020

JO

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The mic and speaker doesn't works

2020-03-16, 11:17 AM
I think the battery is drawn because when i remove the phone from the charger it doesn't works But when i put it in the charger and turned on , the mic and the speaker is not working Even when i play a voice message or videos it doesn't works i don't know why Thanks alot
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Re:The mic and speaker doesn't works

2020-03-16, 15:46 PM

Hi Lololll,

 

Thanks for posting. Have you tried testing the Device Help app > Device diagnosis > Hardware Test > Speaker and Microphone?

 

 

 



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Re:The mic and speaker doesn't works

2020-03-16, 15:47 PM
Yes and the results was to contact you about it
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Re:The mic and speaker doesn't works

2020-03-18, 20:08 PM

Hi Lololll,

 

If both mic and speakers are failing, we recommend doing factory data reset without restoring apps (Settings > System > Reset > Factory data reset). Just backup important files first. See if that fixes it, otherwise, we recommend sending the device for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:The mic and speaker doesn't works

2020-03-18, 21:45 PM
I think it isn't working bcz of the battery, is it ? Because the battery doesn't works without the charger Is it correct ?
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Re:The mic and speaker doesn't works

2020-03-25, 18:59 PM

Hi Lololll,

 

It's hard to confirm that's actually causing the mic failure. Both might be 2 different hardware failure. You can try the suggested troubleshooting steps. If it's still the same, I would recommend submitting the device to repair center to physically diagnose the phone and do a repair. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:The mic and speaker doesn't works

2020-05-10, 14:41 PM

Me too faced the same issue.

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Re:The mic and speaker doesn't works

2020-05-11, 14:30 PM

Hi weusein,

 

Have you tried the suggestions I provided on this thread? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:The mic and speaker doesn't works

2020-05-12, 13:35 PM

I will try in a while.

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Re:The mic and speaker doesn't works

2020-05-12, 17:17 PM

Hi weusein,

 

Alright. Please let me know how it goes. Hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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