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JP-67
What's DOS?
Posts: 1
Registered: ‎08-16-2018
Location: US
Views: 183
Message 1 of 2

Will not turn on after restart

I removed my TurboPower battery from my Moto Z.  The TurboPower battery was at 4% and the phone was at 80%.  After the battery was removed the screen started to basically click itself on ont own.  It was obviously opening new windows and clicking on random things on the screen.  I pushed the Power button, locking the phone, and then held it down until the Shutdown/Restart came up.  I clicked Shutdown and it will not turn back on.  I have tried a hard reset (Volume Down/Power), charging it for two hours and powering with the battery pack on and off.  I have no idea what else to do...any ideas? The phone is just over a year old and in perfect condition...no drops no water no dirt.

 

Any ideas?

 

Senior MotoAgent
Senior MotoAgent
Posts: 5,574
Registered: ‎03-05-2018
Location: US
Views: 160
Message 2 of 2

Re: Will not turn on after restart

Hi JP-67,

 

Thanks for posting. I'd like to confirm, while the phone is turned off, do you see the battery icon for charging after you plugged it into the charger? Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

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