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Preethi83
Paper Tape
Posts: 5
Registered: ‎05-07-2018
Location: US
Views: 1,262
Message 1 of 11

moto z Droid force battery drains and shuts down randomly

Hi Moto team

 

My battery suddenly drains (mostly when I use camera) around 50% and shuts down. I have to charge it to reboot it again . Never has it happened before. Nowadays I need to charge thrice which has never been the case. There are a lot of ads popping up on the lock screen and also while doing some job. Could u pl advise a workaround.

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 1,250
Message 2 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi Preethi83,

 

Sorry to know about that. Do you have third-party camera apps? I suggest uninstalling them first. Also, let's test your phone in safemode. 

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Best regards,
Rich
Motorola Support

Preethi83
Paper Tape
Posts: 5
Registered: ‎05-07-2018
Location: US
Views: 1,216
Message 3 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi sir

 

Thank you for your quick response. Wanted to let u know that I tried uninstalling all the latest apps and ran it on safe mode. I had 98% charge when doing so and in about ten mins it drained to 2% and switched off in safe mode. 

 

Kindly advise. 

Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 1,177
Message 4 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi Preethi83,

 

Alright, thanks for the information. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Preethi83
Paper Tape
Posts: 5
Registered: ‎05-07-2018
Location: US
Views: 1,164
Message 5 of 11

Re: moto z Droid force battery drains and shuts down randomly

Updated profile here with reqd info. Also privacy settings enabled on mobile.

 

Thanks. 

Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 1,126
Message 6 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi Preethi83,

 

Thanks for updating your profile. I actually check the battery life hours of your device, The mere fact that your device is fully charged every day I'm seeing that your phone's battery lasted only for a couple of hours. I would suggest doing clear cache partition. Here's the link

 

Best regards,
Rich
Motorola Support

Preethi83
Paper Tape
Posts: 5
Registered: ‎05-07-2018
Location: US
Views: 1,095
Message 7 of 11

Re: moto z Droid force battery drains and shuts down randomly

I did clear cache as below and on rebooting battery drained to 5%.

It was 70% while doin the process.

Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 1,068
Message 8 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi Preethi83,

 

Thanks for responding. I believe that we're only left to Factory Data Reset, I'm not seeing anything on your device that may have caused this issue. I suggest a full factory data reset (This will delete everything on your phone, but not the default apps). Here's the link to the instruction. If you have important files kindly back them up. One method is to transfer your files to SD card. To do so, kindly go to Settings > Storage > SD Card > 3 Vertical Dots > Move files.

 

Best regards,
Rich
Motorola Support

Preethi83
Paper Tape
Posts: 5
Registered: ‎05-07-2018
Location: US
Views: 1,006
Message 9 of 11

Re: moto z Droid force battery drains and shuts down randomly

I did a factory reset still doesn't help. It gets switched off unexpectedly when there is full charge too.

Senior MotoAgent
Senior MotoAgent
Posts: 5,622
Registered: ‎03-05-2018
Location: US
Views: 998
Message 10 of 11

Re: moto z Droid force battery drains and shuts down randomly

Hi Preethi83,

 

I'd just like to verify did you enable automatic restore before you proceed with factory reset (That will automatically reinstall your third-party application) Try uninstalling some third-party application and check if the issue persists. Thanks.

 

Best regards,
Rich
Motorola Support