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MrsB210
Paper Tape
Posts: 2
Registered: ‎04-03-2017
Location: US
Views: 1,040
Message 1 of 4

moto z force camera problem

Just got the Moto Z Force and have been having intermittent problems with the camera. Some times the screen splits (top/bottom) & its almost as if there are two lenses seeing what's in my viewfinder. I take the shot and the lower half is blocked out either all the way or patially.

 

Do I just have a defective phone? 

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,650
Registered: ‎06-18-2010
Location: US
Views: 1,015
Message 2 of 4

Re: moto z force camera problem

Hi.

 

Wow. That's not cool. Do all of the photos that you take come like that? 

Have they ever come out correctly?

 

If this is what you have gotten from day one, I would return the phone from where you purchased it, or contact Motorola and see what they can do for you.

 

Thanks,

J

MrsB210
Paper Tape
Posts: 2
Registered: ‎04-03-2017
Location: US
Views: 1,011
Message 3 of 4

Re: moto z force camera problem

No, they don't all come out that way, it is such a random thing I can't replicate the problem. How am I supposed to annoy my dog who hates the camera? Lol

 

Anyway, I am going to Verizon after work because the camera is not the only issue. The phone gets hot to the touch when I charge it and I'm not okay with that either!

userMikeM
Punch Card
Posts: 25
Registered: ‎12-25-2018
Location: US
Views: 238
Message 4 of 4

Re: moto z force camera problem

Did you ever find out what was causing this?
I've had two VZ Moto Z Force Droids that do the exact same thing.
They split the camera view and photos.

https://forums.lenovo.com/t5/Moto-Z-Force/Camera-splits-photo/m-p/4403783