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snaptrax
Not applicable
Posts: 18
Registered: ‎09-19-2014
Location: US
Views: 1,368
Message 1 of 12

"Your device has failed verification and may not work properly" message upon boot

I have recieved this same message when booting my phone. It first occured last week while I was using my phone and then rebooted. I was not able to get a picture of it when it happened. On Sunday I went to use Android Pay and received an error message which caused me to believe this is causing more problems. When I got home I rebooted my phone and received the "Failed verification" message people are reporting here: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/Moto_Z_Force/page/1/thread-id/1249.

 

According to the forurm on the Moto Z Force if I was using a Verizon Moto Z Droind there's a way to but as I'm using the US GSM Unlocked Moto Z on AT&T I have not seen any postings about this issue. Please advise.

 

20170219_175338.jpg

MotorolaJess
Not applicable
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 1,338
Message 2 of 12

Re: "Your device has failed verification and may not work properly" message upon boot


@snaptrax wrote:

I have recieved this same message when booting my phone. It first occured last week while I was using my phone and then rebooted. I was not able to get a picture of it when it happened. On Sunday I went to use Android Pay and received an error message which caused me to believe this is causing more problems. When I got home I rebooted my phone and received the "Failed verification" message people are reporting here: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/Moto_Z_Force/page/1/thread-id/1249.

 

According to the forurm on the Moto Z Force if I was using a Verizon Moto Z Droind there's a way to but as I'm using the US GSM Unlocked Moto Z on AT&T I have not seen any postings about this issue. Please advise.

 

20170219_175338.jpg


Hi snaptrax,

 

I appreciate you bring this to our attention. If your phone was purchased from Verizon or the phone is a Moto Z droid phone, you may use their Verizon Software Update Assistant tool to recover your phone. However, if the phone is not a Verizon or Droid phone, you may send your device to have it cable flash through a repair.

 

Regards,
Jess
Motorola Support

snaptrax
Not applicable
Posts: 18
Registered: ‎09-19-2014
Location: US
Views: 1,334
Message 3 of 12

Re: "Your device has failed verification and may not work properly" message upon boot


@moto_Jess wrote:

 


Hi snaptrax,

 

I appreciate you bring this to our attention. If your phone was purchased from Verizon or the phone is a Moto Z droid phone, you may use their Verizon Software Update Assistant tool to recover your phone. However, if the phone is not a Verizon or Droid phone, you may send your device to have it cable flash through a repair.

 

Regards,
Jess
Motorola Support


 Hi Jess,

 

So if I understand you, I will need to send my phone in to have this repaired. How long would that take and what's the process? I presume this would wipe my device and I would lose the information I currently have on it? Also, is there a cost associated with sending my device back to Motorola?

MotorolaJess
Not applicable
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 1,326
Message 4 of 12

Re: "Your device has failed verification and may not work properly" message upon boot


@snaptrax wrote:

@moto_Jess wrote:

 


Hi snaptrax,

 

I appreciate you bring this to our attention. If your phone was purchased from Verizon or the phone is a Moto Z droid phone, you may use their Verizon Software Update Assistant tool to recover your phone. However, if the phone is not a Verizon or Droid phone, you may send your device to have it cable flash through a repair.

 

Regards,
Jess
Motorola Support


 Hi Jess,

 

So if I understand you, I will need to send my phone in to have this repaired. How long would that take and what's the process? I presume this would wipe my device and I would lose the information I currently have on it? Also, is there a cost associated with sending my device back to Motorola?


Hi snaptrax,

 

May I ask where did you purchase the phone? Would you please update your profile with the serial/IMEI/MEID number of your phone? Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

snaptrax
Not applicable
Posts: 18
Registered: ‎09-19-2014
Location: US
Views: 1,322
Message 5 of 12

Re: "Your device has failed verification and may not work properly" message upon boot


@moto_Jess wrote:

@snaptrax wrote:

@moto_Jess wrote:

 


Hi snaptrax,

 

I appreciate you bring this to our attention. If your phone was purchased from Verizon or the phone is a Moto Z droid phone, you may use their Verizon Software Update Assistant tool to recover your phone. However, if the phone is not a Verizon or Droid phone, you may send your device to have it cable flash through a repair.

 

Regards,
Jess
Motorola Support


 Hi Jess,

 

So if I understand you, I will need to send my phone in to have this repaired. How long would that take and what's the process? I presume this would wipe my device and I would lose the information I currently have on it? Also, is there a cost associated with sending my device back to Motorola?


Hi snaptrax,

 

May I ask where did you purchase the phone? Would you please update your profile with the serial/IMEI/MEID number of your phone? Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support


Hi Jess,

 

I purchased my phone directly from Motorola's website. I have updated my information. There was not Moto Z Unlocked so selected Other Motorola Android Phone.

riosrain
Not applicable
Posts: 18
Registered: ‎02-11-2017
Location: MX
Views: 1,299
Message 6 of 12

Re: "Your device has failed verification and may not work properly" message upon boot


@snaptrax wrote:

@moto_Jess wrote:

@snaptrax wrote:

@moto_Jess wrote:

 


Hi snaptrax,

 

I appreciate you bring this to our attention. If your phone was purchased from Verizon or the phone is a Moto Z droid phone, you may use their Verizon Software Update Assistant tool to recover your phone. However, if the phone is not a Verizon or Droid phone, you may send your device to have it cable flash through a repair.

 

Regards,
Jess
Motorola Support


 Hi Jess,

 

So if I understand you, I will need to send my phone in to have this repaired. How long would that take and what's the process? I presume this would wipe my device and I would lose the information I currently have on it? Also, is there a cost associated with sending my device back to Motorola?


Hi snaptrax,

 

May I ask where did you purchase the phone? Would you please update your profile with the serial/IMEI/MEID number of your phone? Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support


Hi Jess,

 

I purchased my phone directly from Motorola's website. I have updated my information. There was not Moto Z Unlocked so selected Other Motorola Android Phone.


Hi Guys

 

I have reported the same problem and no one can tell me what happened with my phone even Moto Mx didn´t help me with this issue they told me that i tried to unlock the bootloader and i really dont know, whats the reason for them to say that, because i never try to modify the software and I have 24 days with an unusulfull phone. I have the same issue like snaptrax

 

Can one one help me because in Mexico, Moto technical Service broke off my phone and no one takes the responsability. it was a bad intervetion of the Moto Technical Service 

 

Regards

 

 

orrantia182
Not applicable
Posts: 1
Registered: ‎05-02-2017
Location: MX
Views: 1,125
Message 7 of 12

Re: "Your device has failed verification and may not work properly" message upon boot

i have the same problem sombody can help me?

riosrain
Not applicable
Posts: 18
Registered: ‎02-11-2017
Location: MX
Views: 1,077
Message 8 of 12

Re: "Your device has failed verification and may not work properly" message upon boot

Hi.

 

Could you find a solution about your phone issue?, Because I don't in Mexico.

 

Regards

MotorolaJess
Not applicable
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 1,018
Message 9 of 12

Re: "Your device has failed verification and may not work properly" message upon boot

Hi Everyone,

 

 If it happens that your device is a DROID or Verizon phone, you may use the Software Upgrade Assistant tool to try to repair the phone. If not, you may send your device for repair for the phone to have it cable flashed back to stock.

 

Regards,
Jess
Motorola Support

Lacovi
Not applicable
Posts: 2
Registered: ‎08-02-2017
Location: MX
Views: 458
Message 10 of 12

Re: "Your device has failed verification and may not work properly" message upon boot

@riosrain did you ever received a response for your case? 

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