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WaleedSamir
Paper Tape
Posts: 1
Registered: ‎07-25-2018
Location: EG
Views: 159
Message 11 of 12

your device has failed verification and may not work properly in my Moto Z

i bought Moto z on last monday 23/7/2018 it has android 6.0. whin i installed my sim card in my device its notify me with new update Android Nougat 7.0 about 1100 G.b after download this update i press on install the device has been restarted

after 40% from instaltion process the loading stopped and appear "Error"

and apear this message : 

 

your device has failed verification and may not work properly.

 

Please help me my phone in Unlocked phone i bought it from Egypt.

Senior MotoAgent
Senior MotoAgent
Posts: 5,574
Registered: ‎03-05-2018
Location: US
Views: 125
Message 12 of 12

Re: your device has failed verification and may not work properly in my Moto Z

Hi WaleedSamir,

 

Thanks for posting on this thread. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola Support

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