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Maupa
Paper Tape
Posts: 4
Registered: ‎08-14-2019
Location: PT
Views: 245
Message 11 of 16

Re: Moto Z3 Play GPS issue

Hello,

 

Before I retored apps I checked the Hardware test for GPS and efect was exactly the same.

Ageter that i restored all my apps.

 

Cheers

Senior MotoAgent
Senior MotoAgent
Posts: 7,710
Registered: ‎03-05-2018
Location: US
Views: 228
Message 12 of 16

Re: Moto Z3 Play GPS issue

Hi Maupa,

 

Can you share me a screenshot of your GPS in the Moto Help app, also, the results you're getting with Google Maps? 

 

Best regards,
Rich
Motorola-Lenovo Support



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Maupa
Paper Tape
Posts: 4
Registered: ‎08-14-2019
Location: PT
Views: 188
Message 13 of 16

Re: Moto Z3 Play GPS issue

Screenshot_20190828-211734.pngScreenshot_20190828-211749.pngScreenshot_20190828-211820.pngScreenshot_20190828-224232.pngScreenshot_20190828-224258.png

 

 

As you can see on a maps screenshots - I am in "Home" icon is alocated and dot is where GPS is estimating I am.. That is like 6 kilometers away in straight line!

 

Cheers

Senior MotoAgent
Senior MotoAgent
Posts: 7,710
Registered: ‎03-05-2018
Location: US
Views: 168
Message 14 of 16

Re: Moto Z3 Play GPS issue

Hi Maupa,

 

Thanks for the screenshots. You mentioned you had reset the phone, I'd like to confirm, did you restore your backup right after resetting the phone? Please update your profile with the current phone, carrier and serial number -- this will help me investigate. 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Maupa
Paper Tape
Posts: 4
Registered: ‎08-14-2019
Location: PT
Views: 139
Message 15 of 16

Re: Moto Z3 Play GPS issue

Hello,

 

I did the full reset - then i did the Moto Help->Device Diagnosis->GPS still had zeros like in attached previous screenshots - and then i did full restore for all my apps.

 

I updated my profile as well.

 

Cheers
Maupa

Senior MotoAgent
Senior MotoAgent
Posts: 7,710
Registered: ‎03-05-2018
Location: US
Views: 135
Message 16 of 16

Re: Moto Z3 Play GPS issue

Hi Maupa,

 

Thanks for getting back. We recommend not to restore any backup or apps after reset. It is important to test the GPS after resetting the phone without any third-party apps installed. 

 

Best regards,
Rich
Motorola-Lenovo Support



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