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7 Posts

12-08-2019

United States of America

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Incall sound volume is very low

2020-07-23, 17:32 PM

Since recently, my MotoZ3 play in call sound became very low- I barely hear the other party and need to turn on speakers. Other apps like YouTube produce normal sound volume. My phone settings have call volume all the way up, but when I check setting and move the slider to max I hear it is still low. Media and ring volumes are good. Does it look like the problem with Google/Android phone app (which is updated) or you could think of something else?

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13121 Posts

03-05-2018

United States of America

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  • Message 2 of 4

Re:Incall sound volume is very low

2020-07-24, 17:18 PM

Hi Lzr0,

 

I will try my best to help you with this. Can you please confirm, were these regular phone calls or 4G/LTE calls? Does it happen in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

I will be waiting for response. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

12-08-2019

United States of America

5 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎12-08-2019
  • Location: United States of America
  • Views: 50
  • Message 3 of 4

Re:Incall sound volume is very low

2020-07-24, 18:20 PM

Hi, Rich,

Thank you for quick reply. Yes, I checked call volume in safe mode- did not make any difference.

I do use Sprint LTE service. However, even without making any calls, when I am checking the call volume by clicking on volume slider circle when it is moved al the way up ( via phone>>settings>>sound ) it's barely heard. Clicking on media volume and ring volume yields good sound. The calls via facebook messenger is also fine. The issue seems to be only with  phone calls volume. 

I was able to slightly increase volume by turning on hearing aids option.

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13121 Posts

03-05-2018

United States of America

1258 Signins

170995 Page Views

  • Posts: 13121
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170995
  • Message 4 of 4

Re:Incall sound volume is very low

2020-07-28, 13:48 PM

Hi Lzr0,

 

Thank you for trying our suggested troubleshooting. This one is hard to diagnose, I would like to confirm, can you please try using wired headphones or earphones? Please let me know if it sounds fine there. 

 

Best regards,
Rich
Motorola-Lenovo Support



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