09-11-2019 02:35 AM - edited 09-11-2019 05:26 AM
I just bought a used Moto z3 play from Amazon, I was able to set up Moto voice as usual, I'm coming from a Moto x4. But it has never worked since. Won't respond to "Hello Moto" when I press on the icon a dialog box pops up for a couple of second with the text " Just a second". When I go to the moto app and press on moto voice I get the same dialog box and nothing else. I've restarted the phone, disabled and enabled the Moto app. I'm really missing the moto voice app reading my texts to me while I have my bluetooth headset on.
Everything else in the Moto app works well, just not the voice. I have the Moto Voice Beta on this phone.
Software Variant : amz
Android Version 9
Build number: PPWS29.183-29-1-2
09-17-2019 09:54 AM
Thanks for the report. I would first suggest making sure that the Moto app is up to date in the Play Store. Try clearing the Moto Voice's data (Settings > Apps > Moto Voice > Storage > Clear Data). Try setting up Moto Voice once done. Let me know if that helps.