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08-14-2020

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Moto Z3 Play hard reset no screen?

2020-08-14, 2:02 AM

Is there a way to hard reset my device with no screen i dropped it and the screen just has random color bars across it. It still rings an stuff for calls notifications alarms ect i can shake for flashlight just the screen is dead getting a new phone but would like to hard reset this one if there is a way, everything I can find online requires being able to read the screen

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03-05-2018

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Re:Moto Z3 Play hard reset no screen?

2020-08-17, 15:56 PM

Hi dodgetruck2,

 

I'm sorry to know about what happened. There are some possible way, if the screen is still working but it's just a black screen, you can try using moto mod projector and see if it will project the screen of your phone (from there you will see your screen and know your navigation). You can also try connecting your phone to a PC and reset the phone using LMSA tool. 

 

Here are the links:

LMSA download link

How to use LMSA link (see My Device page)

 

Please note that we can't guarantee that they will successfully work. But I hope that helps. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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