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10-31-2018

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Moto Z3 Play mic not working properly

2018-10-31, 2:57 AM

My recently bought Moto Z3 Play mic is not working properly. When I receive or make any calls, people can only hear me on speaker. Otherwise, the volume of my voice is really low.

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03-05-2018

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Re: Moto Z3 Play mic not working properly

2018-10-31, 14:32 PM

Hi GM94,

 

Thanks for posting. I'd like to confirm, are you having both issues with the regular phone calls and with the third-party calls such as Messenger, Hangouts, Viber, etc? Are you only experiencing this with a specific contact? Also, kindly check if you have a good signal when you encounter this again. 

 

Let's also test the microphone on the Device help app > Fix > Hardware > Microphone. Let me know if it register your voice normal.

 

Let's also try making a calls while the phone is in safemode so we can isolate your third-party apps. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support

 



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05-12-2017

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Re: Moto Z3 Play mic not working properly

2019-03-19, 2:01 AM

My moto z3 is doing the same thing today. It worked this mirmorn but isn't this afternoon. I've tried multiple contacts. Did you ever find a solution?

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Re: Moto Z3 Play mic not working properly

2019-03-20, 17:17 PM

Hi crissiko81,

 

Thanks for posting on this thread. Just wanted to make sure, is your phone a Moto Z3 or a Moto Z3 Play? 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

08-06-2019

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Re: Moto Z3 Play mic not working properly

2019-08-06, 20:26 PM

So this just started this afternoon.  I know I spoke to someone last night just fine on my phone.  I did a microphone test, and I can hear me just fine.  I rebooted into safe mode and I called myself on another phone.  Even in Safe mode I cannot hear myself, unless either I yell or turn on the speaker phone.  I have a Moto Z3, not a Z3 play.  Any other suggestions?

 

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Re: Moto Z3 Play mic not working properly

2019-08-07, 20:24 PM

Hi Sarahale,

 

Appreciate the troubleshooting steps you've tried. I'd like to confirm, was this a regular phone call or a VOLTE call? Have you tried replicating this using third-party apps like Messenger, Hangouts or Skype? Are you using the "Phone" app? Make sure it's up to date in Play Store. If so, try clearing the data of the app (Settings > Apps > Phone > Storage > Clear Data). Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

08-06-2019

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Re: Moto Z3 Play mic not working properly

2019-08-07, 21:36 PM

Agent_Rich,

 

It doesn't appear I have the "VoLTE" option?  I read something that mentioned what SIM card slot it was in made a difference?  I just tried using messager and it was awful for sound quality coming from her, but no, the friend said she still can't hear me. So I attempted to look up the phone app in the play store and I can't match my phone app with any there.  It is version 19.0, is that the latest?  Choices in settings were 'clear cache" or "clear storage".  I did the clear cache.. So I talked to my son on the phone and he couldn't hear me, unless I was on speaker.  When I talked to my husband he could hear me fine.  I noticed when I called myself, if I moved my mouth REALLY close to the mic on the phone I could hear myself but if I was in an actual coversation with someone, then my ear would be too far away to hear them.  If I yell I can hear something too....but I have to go to speaker if I want to hear myself in a normal conversation.....

 

Is it possible that the mic is just dirty?  Is one mic used for the speaker phone and one for 'regular phone'?  If so can you tell me which is which?

 

Thanks,

 

Sara

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Re: Moto Z3 Play mic not working properly

2019-08-09, 20:03 PM

Hi Sarahale,

 

Thanks for confirming. That's also one thing we need to consider, check if there's any lint or dirt in the mic that could block the mic in registering voice/sound.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

08-06-2019

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Re: Moto Z3 Play mic not working properly

2019-08-09, 20:34 PM

That can't be done without a microscope and surface mount tweasers.  Thankfully I'm in the lab.  It appears to be working now.  I've never had this problem before with other phones.  I haven't had this phone long.  From all I read about the Moro Z2/3 phones, it appears to be a common problem?  What advice is there on how to clean the mics?  Thanks

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1 Posts

09-12-2019

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Moto Z3 play microphone not working

2019-09-12, 20:45 PM

I got my Moto Z3 play in April 2019 and loved it so far, but recently my microphone stopped working out of the blue. I can record audio on the camera, but anywhere else it can't pick up any audio. I've tried it in safemode, and speaker. Bluetooth headphones work fine.

 

I also tested the audio in the help app, and I did hear audio, but when I tried to talk during the recording I couldn't hear myself at all. So all you hear from the microphone (with the camera being an exception) is white noise. Help??

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Re: Moto Z3 play microphone not working

2019-09-16, 20:38 PM

Merging thread. Taking videos using the stock camera app uses the secondary mic of the phone. Have you tried testing mic on the moto help app? See instruction on this thread. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

09-23-2019

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Re: Moto Z3 Play mic not working properly

2019-09-23, 19:43 PM

I have done all of the above, even factory reset phone. I use no third party applications for phone calls, everything is updated and the Moto help test on the microphone didn't pick up a sound. I just got the phone about 2 weeks ago

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Re: Moto Z3 Play mic not working properly

2019-09-27, 16:36 PM

Hi OKLoganBlake,

 

Thanks for confirming. Looks like a faulty microphone, if you didn't restore your back up after reset, I would suggest sending the phone for a warranty replacement. 

 

Best regards,
Rich
Motorola-Lenovo Support



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