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Moto Z Phones - Mod CapableMoto Z3 Play
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1 Posts

05-22-2019

US

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  • Message 11 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-05-22, 20:03 PM

I have the same issue. It also happens when in my pocket and sometimes while sitting on the desk not charging. I think its a bad physical connection between the mod and the phone. My mod contacts are clean and the mod is not obviously askew. There is a half-millimeter space for side-to-side movement between the included battery pack and the back of the phone. It does not nestle perfectly like other mods or my old first gen Z play. Moto support wants me to send my phone back. That's not going to happen unless I'm 100% sure the phone is the issue. I'm not convinced it is. 

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1 Posts

07-03-2012

India

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  • Message 12 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-05-25, 4:08 AM

Hi,

 

I am also facing the same issue for more than a month. I amnusing moto z2 play. What should I do?

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1 Posts

05-26-2019

US

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  • Message 13 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-05-26, 21:50 PM

I'm having the same issue on my Z2 Force. Thought it was a connection issue with my phone but it looks like i'm not alone here.

 

Any help is appreciated! 

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1 Posts

06-09-2019

US

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  • Message 14 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-06-09, 14:44 PM

This happens to both my wife and I, she with a Z2 play and me with a Z3. We both have the moto Turbo Power Pack. When the problem happens, it makes a loud sound and vibrates in the middle of the night.

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30 Posts

05-26-2012

US

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  • Message 15 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-06-17, 18:04 PM
Motorola replaced the battery. IMO it is cheaper to RMA a battery than a phone + have an unsatisfied customer. since i got the new battery i had zero problems. all issues decribed above were resolved. yes the process was hard... 2 phone calls, and multiple escalation here but eventually i got a new battery
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1 Posts

06-17-2019

US

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  • Message 16 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-06-17, 19:32 PM

So it was the battery in your actual phone which was kicking the mod on/off while charging?  

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30 Posts

05-26-2012

US

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  • Message 17 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-07-01, 15:36 PM
since issue got resolved with a new battery, yes it was the battery and not the phone. for anyone that finds this post, note that when i had the issue, the reconnection would happen also with the phone turned off completely. of course there would be no noise since the phone was off but you can see a circle with the battery charge level and a second smaller circle for the external battery level. you could see how the 2nd circle will appear and dissapear. this is what pointed me more to a HW problem than a SW problem.
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2 Posts

08-21-2019

US

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  • Message 18 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-08-21, 8:53 AM

How do I get this fixed on my phone as well? I ran the debug and took the screenshots. This is my first time in these forums and I don't know what to do next to report this problem.

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2 Posts

08-21-2019

US

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  • Message 19 of 25

Re: Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2019-08-21, 8:55 AM

I'm having this problem as well. Please let me know how to get this dealt with. I have figured out the developer tools part  and taken screen shots. This is really annoying. I bought the battery mod from Motorola directly.

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3 Posts

04-27-2020

MX

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  • Message 20 of 25

Re:Moto Z3 play + Moto Power pack disconnecting multiple times while charging

2020-04-27, 1:12 AM

@Agent_Swaraj @MotoBecky 

 

I have exactly the same issue and have done what you apply for. it starts at 100% phone battery and moto mod 27% until full charge. HELP. 

Where can we talk privetly to give you my phone info and videos of the issue.

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